Error at the start of recording

Dear Luiz,

Thank you for letting us know about your result.
If there will be any further questions, please feel free to ask.

Dear friend Olga,
Problem solved with your invaluable help. I changed the audio setting for System Audio and managed to make normal recordings. Still a defect of my handset to record the microphone. This should be drive problem that try solver here. I appreciate your efforts in supporting and thank. Luiz

Hello LuizCoelho13,

Thank you for your reply.

Acccording your log files, there is some program was running on your computer that use your audio device while HyperCam 4 recording was started.
Please try to close all other programs that could use your audio device before the recording start wih HyperCam 4. This should help.

If not, try to change the audio settings in Options / Audio tab: select alternative audio device and audio compressor, e.g. Stereo Mix for audio device and WMAudio 9 Encoder DMO as audio compressor. Or if you were used Stereo Mix then change it to System Audio.

I upgraded to the new beta you requested. Still the same error. I'm sending the  LOGS created by the system so that it can analyze. I appreciate your commitment and await your response. Sincerely Luiz

close.log
=====

Enter function: theApp.StopGrabOverlay()
Enter function: SaveAppPosition()
Enter function: ShowWindow(SW_HIDE)
Enter function: m_pAreaSelectDlg->StopClick(STOP_ON_CLOSE)
Enter function: StopClick
Leave function: StopClick
Deleting dialogs
m_pAudChannelsDlg
m_pNoteSetupDlg
m_pScreenNotesDlg
m_pAdvExtrasDlg
m_pAdvInterfaceDlg
m_pAdvAudioDlg
m_pAdvVideoDlg
m_pAdvancedOptions
m_pHelpDlg
m_pRecentRecs
m_pAreaSelectDlg: Delete dialog
CAreaSelectDlg OnShowWindow
m_pAreaSelectDlg: delete
m_pAreaSelectDlg: RemoveSyncEvent
m_pAreaSelectDlg: RemoveProtectionTimer
m_pAreaSelectDlg: release storage
m_pAreaSelectDlg: delete temp file
m_pAreaSelectDlg: EndDialog(frame rect)
m_pAreaSelectDlg: delete frame rect
m_pAreaSelectDlg: ResetTrayBand
m_pAreaSelectDlg: FreeRawProps
m_pRecordDlg
m_pInfoDlg
m_pMainDlg
EndDialog(0)
Enter function: Write stop state
--------------------------------------------------------------
start.log
=====
Recording rect: 1920, 0, 3840, 1080
Graph state: 48
Enter function: CheckExtrasDlg
Leave function: CheckExtrasDlg
Enter function: CheckInterfaceDlg
Leave function: CheckInterfaceDlg
Enter function: Prepare
Output folder is correct: G:\TRABALHOS
Enter function: MakeUniqueFilename
Output format: mp4
Leave function: MakeUniqueFilename
Video file name: G:\TRABALHOS\2016_10_13_22_01_07_1920x1080.mp4
Set Screen params
Enter function: CGraph::Init
Enter function: CreateFilters
Add filters:
 - SolveigMM Screen Source Filter
 - Audio Mix
Enter function: AddAudioDeviceUsingFNameAndGUID
FriendlyName Microfone (C-Media USB Headphone Set  ), GUID {7BD0D137-1241-4C58-BF13-425667B68F7C}
Moniker FriendlyName Microfone (C-Media USB Headphone Set  )
Leave function: AddAudioDeviceUsingFNameAndGUID
 - Audio Src: Microfone (C-Media USB Headphone Set  )
Enter function: Set audio pin
   Enum audio pins
   pin name: Capture
       it's output pin
   pin name: Volume principal
       it's input pin
   query input mixer
   channel enabled
Leave function: Set audio pin
 - Audio Pin: Volume principal
 - SolveigMM Stat filter
 - Set options for SolveigMM Stat filter
 - SolveigMM WASAPI filter
 - SolveigMM MP4 Multiplexer
 - SolveigMM File Writer: G:\TRABALHOS\2016_10_13_22_01_07_1920x1080.mp4
Leave function: CreateFilters
Enter function: BuildGraph
Enter function: ConfigScreenSrc
Screen capture filter parameters:
 - recording rect: width=1920, height=1080
 - frame hwnd: 01B0530
 - recording frame rate:    10.00
 - recording playback rate:    10.00
 - record mouse: TRUE
 - capture layered: TRUE
 - capture overlay: TRUE
 - star burst: TRUE
 - left button color: 255
 - right button color: 16711680
 - star size: 6
 - SMHC_OverlayHook: 8847360
 - click volume:     0.51
Leave function: ConfigScreenSrc
Filters connected: ScreenSrc, Encoder
Enter function: ConfigureVideoEncoder
ApplyIStreamEncoderSettings
ApplyIStreamEncoderSettings succeeded
CreateVideoProps succeeded
Leave function: ConfigureVideoEncoder
Filters connected: Encoder, MP4Muxer
Video graph was built
Click file is selected: 16-44100
Connect SolveigMM Screen Source Filter with Audio Mix. Status: Succeeded
Connect SolveigMM WASAPI filter with Audio Mix. Status: Succeeded
Connect Microfone (C-Media USB Headphone Set  ) with Audio Mix. Status: Succeeded
Audio format: 16-44100
Connect SolveigMM Screen Source Filter with Audio Mix. Status: Succeeded
Connect SolveigMM WASAPI filter with Audio Mix. Status: Succeeded
Connect Microfone (C-Media USB Headphone Set  ) with Audio Mix. Status: Succeeded
Connect Audio Mix with SolveigMM Stat filter. Status: Succeeded
Connect SolveigMM Stat filter with PCM. Status: Succeeded
Connect PCM with FFmpeg AAC. Status: Succeeded
Set audio format:
Set audio format: ok.
Connect FFmpeg AAC with SolveigMM MP4 Multiplexer. Status: Succeeded
Audio graph was built
Filters connected: MP4Muxer, FileWriter
Turn off graph clock
Set sync by stream offsets
Leave function: BuildGraph
CGraph::Init(): ok
Leave function: Prepare
IMediaControl::Run failed. Error 0x80004005: Erro não especificado
CGraph::Run failed. Error 0x80004005: Erro não especificado
CGraph::Status. Error 0x80004005: Erro não especificado
CGraph string error: (null)
Graph Event occured: message 512, param1 1, param2 32

Graph Event occured: message 512, param1 1, param2 32

Graph Event occured: message 512, param1 1, param2 32

Enter function: CAreaSelectDlg UpdateTabButtonsArea
CAreaSelectDlg GraphState
CAreaSelectDlg InitVolIndicator
Enter function: CAreaSelectDlg VolIndicator
CAreaSelectDlg device - Microfone (C-Media USB Headphone Set  )
Enter function: CVolumeLevel EnumAvaliableFormats
CVolumeLevel Clear
CVolumeLevel Enum
Log MixFormat
Format: 65534, Sample rate: 48000, Channels: 1, BpS 32
Log TestFormat
Format: 1, Sample rate: 48000, Channels: 1, BpS 16
Leave function: CVolumeLevel EnumAvaliableFormats3
CAreaSelectDlg VolIndicator1
CAreaSelectDlg Sys device - 1
CAreaSelectDlg preVolIndicator
CVolumeLevel Reset
CVolumeLevel DevEnum
CVolumeLevel DefDevice
CVolumeLevel EnumFormats
Enter function: CVolumeLevel EnumAvaliableFormats
CVolumeLevel Clear
CVolumeLevel Enum
Log MixFormat
Format: 65534, Sample rate: 44100, Channels: 2, BpS 32
Log TestFormat
Format: 1, Sample rate: 44100, Channels: 2, BpS 16
Leave function: CVolumeLevel EnumAvaliableFormats3
CVolumeLevel Init
CVolumeLevel Activate
CAreaSelectDlg VolIndicator
Leave function: CAreaSelectDlg VolIndicator
CAreaSelectDlg CALLTEXT
CAreaSelectDlg CALLTEXT out
Leave function: CAreaSelectDlg UpdateTabButtonsArea
Audio options dialog, on show
Update settings in audio settings dialog: no_device=0, rec_snd=1, is_record_started =0
Update settings in audio settings dialog: no_device=0, rec_snd=1, is_record_started =0
Audio options dialog, on show
Update settings in audio settings dialog: no_device=0, rec_snd=1, is_record_started =0
Enter function: CAreaSelectDlg UpdateTabButtonsArea
CAreaSelectDlg GraphState
CAreaSelectDlg InitVolIndicator
Enter function: CAreaSelectDlg VolIndicator
CAreaSelectDlg device - Microfone (C-Media USB Headphone Set  )
Enter function: CVolumeLevel EnumAvaliableFormats
CVolumeLevel Clear
CVolumeLevel Enum
Log MixFormat
Format: 65534, Sample rate: 48000, Channels: 1, BpS 32
Log TestFormat
Format: 1, Sample rate: 48000, Channels: 1, BpS 16
Leave function: CVolumeLevel EnumAvaliableFormats3
CAreaSelectDlg VolIndicator1
CAreaSelectDlg Sys device - 1
CAreaSelectDlg preVolIndicator
CVolumeLevel Reset
CVolumeLevel DevEnum
CVolumeLevel DefDevice
CVolumeLevel EnumFormats
Enter function: CVolumeLevel EnumAvaliableFormats
CVolumeLevel Clear
CVolumeLevel Enum
Log MixFormat
Format: 65534, Sample rate: 44100, Channels: 2, BpS 32
Log TestFormat
Format: 1, Sample rate: 44100, Channels: 2, BpS 16
Leave function: CVolumeLevel EnumAvaliableFormats3
CVolumeLevel Init
CVolumeLevel Activate
CAreaSelectDlg VolIndicator
Leave function: CAreaSelectDlg VolIndicator
CAreaSelectDlg CALLTEXT
CAreaSelectDlg CALLTEXT out
Leave function: CAreaSelectDlg UpdateTabButtonsArea
Update settings in audio settings dialog: no_device=0, rec_snd=1, is_record_started =0
Audio options dialog, update audio encoders list
   audio device:Microfone (C-Media USB Headphone Set  )
   audio pin:Volume principal
   audio compressors count: 11
   add to combo:
      FFmpeg AAC
Audio options dialog, load audio compressor settings
Update settings in video settings dialog: no_encoders=0, rec_video=1, is_record_started =0
Audio options dialog, on show
Update settings in audio settings dialog: no_device=0, rec_snd=1, is_record_started =0
Enter function: CAreaSelectDlg UpdateTabButtonsArea
CAreaSelectDlg GraphState
CAreaSelectDlg InitVolIndicator
Enter function: CAreaSelectDlg VolIndicator
CAreaSelectDlg device - Microfone (C-Media USB Headphone Set  )
Enter function: CVolumeLevel EnumAvaliableFormats
CVolumeLevel Clear
CVolumeLevel Enum
Log MixFormat
Format: 65534, Sample rate: 48000, Channels: 1, BpS 32
Log TestFormat
Format: 1, Sample rate: 48000, Channels: 1, BpS 16
Leave function: CVolumeLevel EnumAvaliableFormats3
CAreaSelectDlg VolIndicator1
CAreaSelectDlg Sys device - 1
CAreaSelectDlg preVolIndicator
CVolumeLevel Reset
CVolumeLevel DevEnum
CVolumeLevel DefDevice
CVolumeLevel EnumFormats
Enter function: CVolumeLevel EnumAvaliableFormats
CVolumeLevel Clear
CVolumeLevel Enum
Log MixFormat
Format: 65534, Sample rate: 44100, Channels: 2, BpS 32
Log TestFormat
Format: 1, Sample rate: 44100, Channels: 2, BpS 16
Leave function: CVolumeLevel EnumAvaliableFormats3
CVolumeLevel Init
CVolumeLevel Activate
CAreaSelectDlg VolIndicator
Leave function: CAreaSelectDlg VolIndicator
CAreaSelectDlg CALLTEXT
CAreaSelectDlg CALLTEXT out
Leave function: CAreaSelectDlg UpdateTabButtonsArea
Update settings in audio settings dialog: no_device=0, rec_snd=1, is_record_started =0
Recording rect: 0, 0, 1920, 1080
Graph state: 48
Enter function: CheckExtrasDlg
Leave function: CheckExtrasDlg
Enter function: CheckInterfaceDlg
Leave function: CheckInterfaceDlg
Enter function: Prepare
Output folder is correct: C:\Users\Coelho\Documents\HyperCam4
Enter function: MakeUniqueFilename
Output format: mp4
Leave function: MakeUniqueFilename
Video file name: C:\Users\Coelho\Documents\HyperCam4\2016_10_21_20_10_30_1920x1080.mp4
Set Screen params
Enter function: CGraph::Init
Enter function: CreateFilters
Add filters:
 - SolveigMM Screen Source Filter
 - Audio Mix
Enter function: AddAudioDeviceUsingFNameAndGUID
FriendlyName Microfone (C-Media USB Headphone Set  ), GUID {7BD0D137-1241-4C58-BF13-425667B68F7C}
Moniker FriendlyName Microfone (C-Media USB Headphone Set  )
Leave function: AddAudioDeviceUsingFNameAndGUID
 - Audio Src: Microfone (C-Media USB Headphone Set  )
Enter function: Set audio pin
   Enum audio pins
   pin name: Capture
       it's output pin
   pin name: Volume principal
       it's input pin
   query input mixer
   channel enabled
Leave function: Set audio pin
 - Audio Pin: Volume principal
 - SolveigMM Stat filter
 - Set options for SolveigMM Stat filter
 - SolveigMM WASAPI filter
 - Video encoder: FFmpeg libx264
 - Audio Encoder: PCM
 - Audio Encoder: FFmpeg AAC
 - SolveigMM MP4 Multiplexer
 - SolveigMM File Writer: C:\Users\Coelho\Documents\HyperCam4\2016_10_21_20_10_30_1920x1080.mp4
Leave function: CreateFilters
Enter function: BuildGraph
Enter function: ConfigScreenSrc
Screen capture filter parameters:
 - recording rect: width=1920, height=1080
 - frame hwnd: 0405B2
 - recording frame rate:    10.00
 - recording playback rate:    10.00
 - record mouse: TRUE
 - capture layered: FALSE
 - capture overlay: FALSE
 - star burst: FALSE
 - left button color: 255
 - right button color: 16711680
 - star size: 6
 - SMHC_OverlayHook: 0
 - click volume:     0.00
Leave function: ConfigScreenSrc
Filters connected: ScreenSrc, Encoder
Enter function: ConfigureVideoEncoder
ApplyIStreamEncoderSettings
ApplyIStreamEncoderSettings succeeded
CreateVideoProps succeeded
Leave function: ConfigureVideoEncoder
Filters connected: Encoder, MP4Muxer
Video graph was built
Connect SolveigMM WASAPI filter with Audio Mix. Status: Succeeded
Connect Microfone (C-Media USB Headphone Set  ) with Audio Mix. Status: Succeeded
Connect Audio Mix with SolveigMM Stat filter. Status: Succeeded
Connect SolveigMM Stat filter with PCM. Status: Succeeded
Connect PCM with FFmpeg AAC. Status: Succeeded
Set audio format:
Set audio format: ok.
Connect FFmpeg AAC with SolveigMM MP4 Multiplexer. Status: Succeeded
Audio graph was built
Filters connected: MP4Muxer, FileWriter
Turn off graph clock
Set sync by stream offsets
Leave function: BuildGraph
CGraph::Init(): ok
Leave function: Prepare
IMediaControl::Run failed. Error 0x80004005: Erro não especificado
CGraph::Run failed. Error 0x80004005: Erro não especificado
CGraph::Status. Error 0x80004005: Erro não especificado
CGraph string error: (null)
Graph Event occured: message 512, param1 1, param2 32

Graph Event occured: message 512, param1 1, param2 32

Enter function: CAreaSelectDlg UpdateTabButtonsArea
CAreaSelectDlg GraphState
CAreaSelectDlg InitVolIndicator
Enter function: CAreaSelectDlg VolIndicator
CAreaSelectDlg device - Microfone (C-Media USB Headphone Set  )
Enter function: CVolumeLevel EnumAvaliableFormats
CVolumeLevel Clear
CVolumeLevel Enum
Log MixFormat
Format: 65534, Sample rate: 48000, Channels: 1, BpS 32
Log TestFormat
Format: 1, Sample rate: 48000, Channels: 1, BpS 16
Leave function: CVolumeLevel EnumAvaliableFormats3
CAreaSelectDlg VolIndicator1
CAreaSelectDlg Sys device - 1
CAreaSelectDlg preVolIndicator
CVolumeLevel Reset
CVolumeLevel DevEnum
CVolumeLevel DefDevice
CVolumeLevel EnumFormats
Enter function: CVolumeLevel EnumAvaliableFormats
CVolumeLevel Clear
CVolumeLevel Enum
Log MixFormat
Format: 65534, Sample rate: 44100, Channels: 2, BpS 32
Log TestFormat
Format: 1, Sample rate: 44100, Channels: 2, BpS 16
Leave function: CVolumeLevel EnumAvaliableFormats3
CVolumeLevel Init
CVolumeLevel Activate
CAreaSelectDlg VolIndicator
Leave function: CAreaSelectDlg VolIndicator
CAreaSelectDlg CALLTEXT
CAreaSelectDlg CALLTEXT out
Leave function: CAreaSelectDlg UpdateTabButtonsArea
-------------------------------------------------------------------------------

WASAPISource.log
===========
Enter function: -----------------CompleteConnect
WASAPI flt: Format Int - 2ch, 44100Hz, 16bps, 1
WASAPI flt: Format Ext - 2ch, 44100Hz, 16bps, 1
Leave function: -----------------CompleteConnect
Enter function: -----------------PAUSE
EnterTime = 1727411
CDynamicSource pause: 0x00000000
LeaveTime = 1727411
Leave function: -----------------PAUSE
Enter function: -----------------PAUSE
EnterTime = 1728474
CDynamicSource pause: 0x00000000
LeaveTime = 1728475
Leave function: -----------------PAUSE

----------------------------------------------------
SMM_ScrCapture.log
=============
Media type
   MajorType: {73646976-0000-0010-8000-00AA00389B71}
   Subtype: {E436EB7D-524F-11CE-9F53-0020AF0BA770}
   FormatType: {05589F80-C356-11CE-BF01-00AA0055595A}
      VIDEOINFOHEADER
         Source{0,0,0,0}, Target{0,0,0,0}
         BitRate=0, BitErrorRate=0, AVGTimePerFrame=100
      BITMAPINFOHEADER
         Size=40, {1920,1080}, Planes=1, BitCount=24, SizeImage=6220800
         XPelsPerMeter=0, YPelsPerMeter=0, ClrUsed=0, ClrImportant=0
Media type
   MajorType: {73646976-0000-0010-8000-00AA00389B71}
   Subtype: {32595559-0000-0010-8000-00AA00389B71}
   FormatType: {05589F80-C356-11CE-BF01-00AA0055595A}
      VIDEOINFOHEADER
         Source{0,0,0,0}, Target{0,0,0,0}
         BitRate=0, BitErrorRate=0, AVGTimePerFrame=100
      BITMAPINFOHEADER
         Size=40, {1920,1080}, Planes=1, BitCount=16, SizeImage=4147200
         XPelsPerMeter=0, YPelsPerMeter=0, ClrUsed=0, ClrImportant=0
Time 1727409
stop->pause
BeforeCapture TimeGetTime 1727411, PerformanceCOunter 17275775609
DrawIcon (3108, 293) [3108, 0, 0][294, 1, 0] is succeeded
After_Capture TimeGetTime 1727434, PerformanceCOunter 17276006655

 0 - 100  (25) 4147200 SPLICEPOINT TIMEVALID STOPVALID CONTROL
BeforeDeliver TimeGetTime 1727434, PerformanceCOunter 17276007226
After_Deliver TimeGetTime 1727441, PerformanceCOunter 17276069022

pause->stop
stop->stop
Time 1728443
stop->pause
pause->stop
-----------------------------------------------
SMM_PipeConsoleReencoder.log
====================
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~CLogger::CreateLog~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CPipeConsoleReencoder::Pause() - start

/*CPipeConsoleReencoder::StartStreaming()*/
CPipeConsoleReencoder::Pause() - end
CPipeConsoleReencoder::Pause() - start

/*CPipeConsoleReencoder::StartStreaming()*/
CPipeConsoleReencoder::Pause() - end
CPipeConsoleReencoder::Stop() - start

Frame delivered: 0, duration: 1312
Average framerate (100*fps): 0
CPipeConsoleReencoder::Stop() - end
CPipeConsoleReencoder::Stop() - start

Frame delivered: 0, duration: 672
Average framerate (100*fps): 0
CPipeConsoleReencoder::Stop() - end
Video DeliverEndOfStream
CPipeConsoleReencoder::Pause() - start

/*CPipeConsoleReencoder::StartStreaming()*/
CPipeConsoleReencoder::Pause() FAILED
CPipeConsoleReencoder::Pause() - end
CPipeConsoleReencoder::Stop() - start
CPipeConsoleReencoder::Stop() - end
CPipeConsoleReencoder::Stop() - start
CPipeConsoleReencoder::Stop() - end
Video DeliverEndOfStream
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~CLogger::CloseLog~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

--------------------------------------------

SMM_PipeConsoleReencoder.log
====================
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~CLogger::CreateLog~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~CLogger::CloseLog~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hello LuizCoelho13,

Please try to reinstall HyperCam 4 to the latest version available for the download from the following link:

http://www.solveigmm.com/download/SolveigMM_HyperCam_4_0_Beta.exe

Will it be helpful for you?

    I am not able to start a recording. Select the recording area and when I click save the message below. I request support. I thank Luiz Coelho

               ###  You can not start recording    CDSPlayer::OnStart()
                                                                   (Unspecified error hr=0x80004005)   ###