Messages

1

Video Splitter / Re: After recent Windows update program no longer working

« on: October 24, 2014, 09:57:36 AM »

Hi Olga,

Thanks for your reply.  I have replaced the file SMM_CustomEncoder.dll as requested.  I am able now to click preferences.  Please find below logs:

SMM_CustomEncoder.log
SMM_EditingEngine_TrimObj.log
SMM_OCXSlider.log
SolveigMM Video Splitter Business Edition.log
DxDiag.txt

Please click on the link below to get the logs in folder:

[Link now deleted]

Thanks.

By the way - I have just tried loading a video file and it now seems to be working! Changing  SMM_CustomEncoder.dll seemed to have corrected the problem.

2

Video Splitter / Re: After recent Windows update program no longer working

« on: October 23, 2014, 08:18:37 AM »

Hi Olga,

As requested please find below:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~CLogger::CreateLog~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
BEGIN CCustomGraph::EnumDSFilters
   EnumDSFilters Init Mapper
   EnumDSFilters Map Decoders
END CCustomGraph::EnumDSFilters
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~CLogger::CloseLog~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~CLogger::CreateLog~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
BEGIN CCustomGraph::EnumDSFilters
   EnumDSFilters Init Mapper
   EnumDSFilters Map Decoders
END CCustomGraph::EnumDSFilters

Other logs:  SMM_EditingEngine_TrimObj.log and SMM_OCXSlider.log are empty

3

Video Splitter / Re: After recent Windows update program no longer working

« on: October 22, 2014, 06:27:46 AM »

Hi Olga,

1. All other media players work fine including Free Video Editor (third party product).
2. When I open a video file, nothing happens, no picture, no response.  Program does not freeze and does not cause windows to freeze. 
3. When I click Preferences, I get window saying "SolveigMM Video Splitter has stopped working - Windows is checking for a solution to this". 
4. Please find below log of  SolveigMM Video Splitter Business Edition:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~CLogger::CreateLog~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Installation Version: 4.0.1410.2

CAVITrimmerAppView::OnFileInput - IN
{

CAVITrimmerAppView::InitFileName - IN
{
   OnFileInput - m_DropFileName.IsEmpty()
   CDialogOpenSourceFile *pOpenFDlg = new CDialogOpenSourceFile
CDialogOpenSourceFile ::OnInitDialog
CDialogOpenSourceFile ::DoDataExchange
CDialogOpenSourceFile::OnSize
CDialogOpenSourceFile::OnFileNameChange()
CDialogOpenSourceFile::UpdateCheckbox
   pOpenFDlg->DoModal()
source_file_name=C:\Downloads\The.Blacklist.S02E05.720p.x264.mkv
CAVITrimmerAppView::LoadFile
CAVITrimmerAppView::InitFiltersList
CAVITrimmerAppView::InitFiltersList

This log was created after loading a video file (nothing happens) and then clicking Preferences.  From past experience of successful loading of video files, there should be more command lines.

Hope this helps.

Regards.

4

Video Splitter / Re: After recent Windows update program no longer working

« on: October 21, 2014, 01:02:33 AM »

Hi Olga,

Thanks for your help.  I have tried to reinstall the product and the beta as you suggest and checking that there are no files after uninstall.  This did not help.  The same thing occurs - can not load and crashes when clicking preferences.  Could it be something to do with COM, VB or .NET?

Thanks again.

5

Video Splitter / After recent Windows update program no longer working

« on: October 18, 2014, 12:38:45 PM »

Hi,

I am using SolveigMM Video Splitter Business Edition EVALUATION version 4.0.1401.28 on win 7 x64.  Everything worked fine until the latest windows update.  After the update, when starting the program, the start seems normal but cannot load any videos - avi,wmv,mp4..etc.  Also when going to "preferences" the program stopped working entirely and windows closed the program.  When I restore to pre update state, the program works fine again so nothing to do with the codecs.  Do you know why windows update or which component update causes the program to crash and how to resolve this. Thanks.