Messages

1

Video Splitter / Re: Requests for support being bounced back

« on: January 22, 2015, 12:41:51 AM »

Olga - thanks for the reply - I have copied and pasted the return header message below. I don't really understand whether this is a problem with your G-Mail server receiveing or my Yahoo/Sky server sending. But for your further information it also happens on e-mails I send to your info address. Hope you can help.

"Delivery to the following recipient failed permanently:

     support@solveigmm.com

Technical details of permanent failure:
The account theigb@sky.com is disabled.

----- Original message -----

X-Received: by 10.180.103.6 with SMTP id fs6mr37623028wib.11.1421693941024;
        Mon, 19 Jan 2015 10:59:01 -0800 (PST)
Return-Path: <theigb@sky.com>
Received: from nm25-vm6.bullet.mail.ir2.yahoo.com (nm25-vm6.bullet.mail.ir2.yahoo.com. [212.82.97.39])
        by mx.google.com with ESMTPS id f4si27911207wjy.26.2015.01.19.10.58.57
        for <support@solveigmm.com>
        (version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128);
        Mon, 19 Jan 2015 10:59:01 -0800 (PST)
Received-SPF: none (google.com: theigb@sky.com does not designate permitted sender hosts) client-ip=212.82.97.39;
Authentication-Results: mx.google.com;
       spf=none (google.com: theigb@sky.com does not designate permitted sender hosts) smtp.mail=theigb@sky.com;
       dkim=pass header.i=@sky.com
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=sky.com; s=s1024; t=1421693932; bh=WsA49aDhVo+5lG11OMsrXixDU+WLB1yU/7z2AvS5q2w=; h=From:To:Subject:Date:From:Subject; b=IbnTW0pes1wQfmcqlf6a3IHDV67z8n3Mq2K79f/sEhMnpmmJWJaPSC+gP1arP3PdicNzRkCMwgm+cvIbwUh5sSKLPM5T6PHds+VBz6xzJ4YvvzdCzFlJ5vjhT3sLZbohqluH/Ra/prGmYkjYI20tikH8rfG+wvkgMHEXmRaycLk=
Received: from [212.82.98.56] by nm25.bullet.mail.ir2.yahoo.com with NNFMP; 19 Jan 2015 18:58:52 -0000
Received: from [46.228.39.94] by tm9.bullet.mail.ir2.yahoo.com with NNFMP; 19 Jan 2015 18:58:51 -0000
Received: from [127.0.0.1] by smtp131.mail.ir2.yahoo.com with NNFMP; 19 Jan 2015 18:58:51 -0000
X-Yahoo-Newman-Id: 432396.4563.bm@smtp131.mail.ir2.yahoo.com
X-Yahoo-Newman-Property: ymail-3
X-YMail-OSG: cjyBd34VM1nZBEXKxvT7nvjkpInu955sR_UuNQRv6NgenHA
 lLlwoL97tARa.lkfqt_LDAJla9Tswwc67wgTh3G1AccsX1yfiJrZS_rKDHnC
 HGa5ysrg19AqonQTrxYJuX07OHUMIvm_LXBaHnxD0FCotGIEZVZ3B5kg45pt
 EvvYbKMs2FCHNq6CMfz7t0ucCHa8bg802HNlk4TX1OJdFZsBBmHzshBbWF_l
 OjF7IDRvEaPOGU45_ApB48xvLgu8bgOgdKO.nCbKaClOZb8pIVjNRp5.GMbz
 9DhJJWIsEfv2T7c.f1Pd06wRQ1LDAo7vCm9bADYYBjj6_0cV.RaxGP97Decr
 ABM_lBjPuSJk6O.XEYsp_0UiDnwHEVm9BaDyhhiaWwzhtQgn8L2nR0ksR3Eb
 yyNfjhNwhZSMfqOwqVr9DWc5gf9DZiCP4g.Hb2Vs65WoWy.O5QH588qtRxL9
 SvK55Cj_6s677KKs0nmzHzKz7d7wwHJwMApmAyLIQLPda2dUF0apzJyf5iu.
 Z4EdQVedkbK35ucu0JOPgikbk_NuhUFfb0kEUz0K1HvOxb7c6nMCe2l90R9Q
 x.JzPV_zYfU9MzCg-
X-Yahoo-SMTP: UbCs2zaswBBPo6aVkFZ1mTTHCbRF1QtKalfWDbLhLGyZV.aNxiLUPrp4ejFx

2

Video Splitter / Requests for support being bounced back

« on: January 20, 2015, 08:18:43 AM »

Does any one know what has happened to the so called support requests e-mail address? I purchased a Video splitter Home Edition the other day about which I have a number of support issues. I am trying to send a lengthy e-mail to support@solveigmm.com but their g-mail client keeps bouncing it back un-read - something to do with SPF authentication?. What is the point of this on a support address?