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1

Video Splitter / splitter won't open 2736x1824 mp4 zoom recording

« on: March 05, 2022, 11:12:11 AM »

As a result of a guest speaker with an unusual monitor, our club meeting Zoom recording had an unusual resolution, based on the filename: GMT20220303-232312_Recording_2736x1824.mp4 . I have edited files up to 1920x1080 successfully, but when I try to drag and drop this file into either the splitter timeline, or the Media Library, nothing happens. Nothing is added to the Video splitter display.

Details on my config from Splitter "about":
Solveigmm Video Splitter x64 Home Edition
Installed version 7.6.2201.27
Version 7.6.2201.14

If I do "check update" it tells me I have the latest version.

I'm running Windows 10 Home, 64 bit, with i7-6700HQ CPU @ 2.60GHz on an ASUS N501VW laptop with 16 GB RAM.
OS: Windows 10 Home, Version 21H2, OS build: 19044.1526, Experience Pack 120.2212.4170.0

I get the normal behaviour where the timeline is populated if I drag in an older 1920x1080 file instead. Same for a 1686x768 file.

I don't see anything unusual in the Windows event viewer.

I was looking for a log file, and noticed in ...AppData/Roaming/Solveig Multimedia/SolveigMM Video Splitter Home / Index there are filenames ending in .apk that imply that I have successfully edited larger resolution files in the past, including 2560x1440 and 2048x1152, but none as big as the current troublesome one.

Is this expected behaviour? If not, I can supply the Zoom recording, which is 1,402,747,935 bytes long. The native resolution of the laptop display is 3840x2160, and I will do further experiments to see if I can reproduce the problem with smaller files and different resolutions, and will update this ticket.

2

Video Splitter / Crash when re-opening a file created by splitter

« on: November 10, 2021, 05:01:13 AM »

Here's the sequence:
-run a Zoom session which is recorded in the cloud
-download the 3 associated files
-use SolveigMM Video Splitter 7.6 Home Edition to extract a portion which I'll call part1.mp4 from the original mp4 file
-upload part1.mp4 to Vimeo
-note that Vimeo won't display the video, saying something like: "something went wrong with upload, please retry"
-retrying upload to Vimeo results in same failure to display
-hoping to get splitter to rewrite the file, I drag part1.mp4 from explorer window to bottom part of a freshly opened splitter window.
-splitter window closes immediately.
-Windows Event viewer says:
Log Name: Application
Source: Windows Error Reporting
Event ID: 1001
Level: Information
...
////////////////////////////////////////////////////////////////
The event's general tab contains:
Fault bucket 2032809891908761023, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SMMVSplitter_Home.exe
P2: 7.6.2106.9
P3: 60c0a53c
P4: SMMVSplitter_Home.exe
P5: 7.6.2106.9
P6: 60c0a53c
P7: c0000005
P8: 00294e6a
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB843.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB94E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB99E.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SMMVSplitter_Hom_b4c8dfd82ab6be261615928866f4711c6be7f_dcf504ab_c8b0f81a-4cfd-4ac2-8c55-784024276fb0

Analysis symbol:
Rechecking for solution: 0
Report Id: c872df1e-e74c-4e0d-b510-945130902b8a
Report Status: 268435456
Hashed bucket: 42e643abb85844ad8c35fdd38f1f35bf
Cab Guid: 0
//////////////////////////////////////////////////
The event's Details tab, xml view, contains:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Version>0</Version>
  <Level>4</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2021-11-09T21:20:27.3066457Z" />
  <EventRecordID>59960</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>LAPTOP-VA3DAE</Computer>
  <Security />
  </System>
- <EventData>
  <Data>2032809891908761023</Data>
  <Data>1</Data>
  <Data>APPCRASH</Data>
  <Data>Not available</Data>
  <Data>0</Data>
  <Data>SMMVSplitter_Home.exe</Data>
  <Data>7.6.2106.9</Data>
  <Data>60c0a53c</Data>
  <Data>SMMVSplitter_Home.exe</Data>
  <Data>7.6.2106.9</Data>
  <Data>60c0a53c</Data>
  <Data>c0000005</Data>
  <Data>00294e6a</Data>
  <Data />
  <Data />
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB843.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB94E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB99E.tmp.txt</Data>
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SMMVSplitter_Hom_b4c8dfd82ab6be261615928866f4711c6be7f_dcf504ab_c8b0f81a-4cfd-4ac2-8c55-784024276fb0</Data>
  <Data />
  <Data>0</Data>
  <Data>c872df1e-e74c-4e0d-b510-945130902b8a</Data>
  <Data>268435456</Data>
  <Data>42e643abb85844ad8c35fdd38f1f35bf</Data>
  <Data>0</Data>
  </EventData>
  </Event>

When I try to view part1.mp4 in VLC, the sound starts immediately, but the video is black for the first 19 seconds. It appears at that point and seems to be correct.

I have retained all files and can provide them if that would be useful.

Hoping this is helpful,

    Doug Elliott  VA3DAE
    LARC Director and Education Coordinator
    cell & text: 519-630-8925
    email: canoe.eh@gmail.com
    web:  http://nerdpit.ca

3

Video Splitter / How to use non key frame markers in MP4 files

« on: November 14, 2020, 07:37:41 AM »

I bought SolveigMM Video Splitter in order to get non keyframe start points on clips extracted from Zoom recording MP4 files. However, whenever I try to set a marker on a non key frame, it jumps back to the preceding key frame. I'm wondering if:
1) I'm following the wrong procedure to select my clip start point.
2) I need to do some extra set up to enable non key frame markers, or mp4 file support.
3) SolveigMM doesn't actually have this capability despite what I've seen in writing.
Any assistance would be appreciated.