Messages

1006

HyperCam / Re: Sound distorted

« on: April 09, 2012, 08:23:05 PM »

Hello Charleserion,

Thank you for your report.

Could you please send us the screenshots of the following Windows settings?

Control panel->Sound->Playback-> right mouse click on the "Speackers" and choose "Properties". Then go to  the "Levels" and "Advanced" tabs and please send us the screenshots of this tabs.

Control panel->Sound->Recording -> right mouse click on the "Stereo Mix" and choose "Properties". And send us screenshots of the "Listen" and "Advanced" tabs. The "listen to this device" checkbox should not be checked in the "Listen" tab.

Please also try to make the record with the standard Windows "Sound Recorder". Will the created recordings have the sound using it?

You can send screenshots to support(at)solveigmm(dot)com.

Thanks in advance.

1007

HyperCam / Re: Cracling sound issue.

« on: April 09, 2012, 03:44:27 PM »

Hello Hypercam_fan,

Ok, thank you for letting us know.
If any other questions we will be happy to help.

1008

Video Splitter / Re: SolveigMM Video Splitter 3 - wmv writing errors

« on: April 06, 2012, 08:29:47 PM »

Hello Fred101,

Thank you for your report.
We will investigate it more detailed and give you the answer on Monday.

Despite the fact that the you have this problem on all wmv files, could you please upload the sample file e.g. to dropbox.com?
And please specify the start and stop time positions were chosen for the fragment and on what exactly time do you have freezing frames.

Thanks in  advance.

1009

Video Splitter / Re: Crash on file open

« on: April 04, 2012, 02:31:53 PM »

Hello bfwardle and bhwsyd,

Please try the latest beta version of Video Splitter, will it help you?

SolveigMM Video Splitter 3 Beta download

1010

HyperCam / Re: Cracling sound issue.

« on: April 02, 2012, 08:36:27 PM »

Hello Charleserion,

Thank you for reply here

According to the error "HyperCam 3 Error: Video compression is not ok {}",
please send us to support(at)solveigmm(dot)com screenshots of your settings in Audio, Video, Extras tabs of the Options.

Also we need the screenshot of this error message and please specify also on  what stage does this error message appear (the start of record, recording, when you click on pause, continue the recording after pause, stop recording)?

According to the second problem with cracling sound, we need also the screenshots of your setting if they are not as in the posts
Hypercam_fan from February 10, 2012, 01:46:30 am and from February 11, 2012, 12:18:18 am.
And also please specify in  what player do you playback the file after recording.

I think if the CPU load up HyperCam must skip frames, how does WM Capture Tool for examle with MPEG2.

HyperCam works exactly in such a way.

1011

Beta Testing / Re: SolveigMM HyperCam 3.0 Beta is out

« on: April 02, 2012, 08:32:17 PM »

Hello Charleserion,

Thank you for reply. Seems you have chosen another theme for the answer.
The initial was this

According to the error "HyperCam 3 Error: Video compression is not ok {}",
please send us to support(at)solveigmm(dot)com screenshots of your settings in Audio, Video, Extras tabs of the Options.

Also we need the screenshot of this error message and please specify also on  what stage does this error message appear (the start of record, recording, when you click on pause, continue the recording after pause, stop recording)?

According to the second problem with cracling sound, we need also the screenshots of your setting if they are not as in the posts
Hypercam_fan from February 10, 2012, 01:46:30 am and from February 11, 2012, 12:18:18 am.
And also please specify in  what player do you playback the file after recording.

I think if the CPU load up HyperCam must skip frames, how does WM Capture Tool for examle with MPEG2.

HyperCam works exactly in such a way.

1012

HyperCam / Re: Cracling sound issue.

« on: March 27, 2012, 03:05:45 PM »

Hello Charleserion,

Seems you have the same problem with cracling sound?

The cracling sound issue could arise if the sound options are not optimal or the computer "doesn't manage" to do something.

Please check if you have the same setting as in this posts: Hypercam_fan from February 10, 2012, 01:46:30 am and from February 11, 2012, 12:18:18 am.

Try to decrease fps setting and the dimensions of the recorded area (width and height).

Will be the cracling sound with fps = 10 frames per second and with small area of recording?

1013

HyperCam / Re: Can't start recording graph issue on Hypercam 3.2

« on: March 23, 2012, 01:49:07 PM »

Hello bcmchong,

Thank you for your feedback.

Please try to reinstall HyperCam, will it help you?

The latest 3.3 version is available for the download from:
http://www.solveigmm.com/download/SolveigMM_HyperCam.exe

If this will not help please send us the log files (if it is more convenient use support(at)solveigmm(dot)com). To get them:

1. Check "Write logs" chekbox on the Extras window.
2. Click  Button with three dots after recording on the Extras window or go to "C:\Documents and Settings\Your user name\My documents\HyperCam3\LOG".
3. Send to us please all recorded files (you can  use WinRAR, WinZIP for convenience).

 

1014

Video Splitter / Re: Crash on file open

« on: March 15, 2012, 05:01:47 PM »

Hello bhwsyd,

Thanks a lot for file.

The problem was reproduced, will try to fix it.

Please keep an eye on this thread, will post here as soon as we will have news.

1015

Video Splitter / Re: Crash on file open

« on: March 14, 2012, 04:23:05 PM »

Hello Brett,

Could you please upload your mkv file anywhere (e.g. to dropbox.com) for we could reproduce the problem on our end?

Thanks in advance.

1016

Video Splitter / Re: Crash on file open

« on: March 12, 2012, 06:27:28 PM »

Hello bhwsyd,

Thanks for contacting us.

Do you use the 3.0.1203.7 version?
Could you please try the Beta available from the link below, will the problem remain?

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_3_0_Beta.exe

If this will not help, could you please send us your original file (e.g. via dropbox.com) and specify please start and stop positions of the chosen fragment(s)?

The log files will be also appreciated. 

Here is how to record them.
 

1017

HyperCam / Re: Cracling sound issue.

« on: March 12, 2012, 12:02:12 AM »

Hello Hypercam_fan,

Try to change "Audio time shift" option (Options -> Audio).

Select a positive value if the sound goes forward then associated video and should ends earlier, the negative in the opposite case.

1018

HyperCam / Re: Picture sizing tracks around with my mouse...major problem v 3.3 of Hypercam

« on: March 11, 2012, 11:15:14 PM »

Hello publivate,

Was Hypercam_fan's suggestion helpful for you?

1019

SolveigMM AVI Trimmer / Re: how to enable sound in SMMAT video window

« on: March 11, 2012, 11:13:35 PM »

Ok, thanks for letting us know.

1020

SolveigMM AVI Trimmer / Re: how to enable sound in SMMAT video window

« on: March 06, 2012, 02:45:01 PM »

Hello FrizzleFry,

Thanks for your post.

Have you enabled "Audio" checkbox in the "Streams" field of AVI Trimmer + MKV window?