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Messages - Olga Krovyakova

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1066
Hello flugal 123qazrq,

Thank you for your message.

Yes, please send us your original file and the output file. You can upload it to any file host service (e.g. to dropbox.com) and send us the link to it (you can  post it here or send to support (at) solveigmm(dot)com).

Please specify also start and stop times of the fragment you have chose.

Thank you in advance.




1067
Hello flugal 123qazrq,


Thank you for your question.

We plan to add MKV, MOV, MP4 files support to Video Splitter 3.0 version.

You can  try the beta version available from the link below:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_3_0_Beta.exe

We appreciate any feedback and/or bug reports.

1068
HyperCam / Re: Record Video Codec for DVD
« on: November 03, 2011, 06:53:14 PM »
Hello howertoneng,

We have tested compatibility of different DirectShow MPEG-2 compressors with HyperCam, but HyperCam can not find/use them for some reason.
When we will have the solution, I will post here the link of compressor you need to download.

Thank you for your patience.

1069
HyperCam / Re: Record Video Codec for DVD
« on: November 02, 2011, 03:33:26 PM »
Hello howertoneng,

Thank you for your letter.

Unfortunately it is not possible to record directly to e.g. VOB format.

But  you can do it without the reencoding by the following way:

1) Install DirectShow MPEG-2 compressor and set it in HyperCam options.

2) Then change the format of file using your dvd authoring software (e.g. Nero), to change it e.g. from ASF to VOB. It will change the file container, but not the data of the file (video) itself.




1070
Video Splitter / Re: XP SP1 and AVI files freeze
« on: November 02, 2011, 02:58:16 PM »
Hello Travolter,

> There is any way to use a 3rd party splitter as default one instead this MS quart.dll one?

Thanks you for your question. Unfortunately it is not possible.

Could you please let us know the "quartz.dll" version?

1071
Video Splitter / Re: Cannot unistall to install new version?
« on: November 01, 2011, 04:35:47 PM »
Hello Ollie,

Do you have any news about Video Splitter uninstallation?

Please follow this steps:

1) Go to Start -> Run and enter the "regedit.exe"to the opened window, click OK. The Registry window will appear.
2) Delete the following strings from the Registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SolveigMM Video Splitter

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SolveigMM Video Splitter 2.5.1110.27

This will clear the list with several Video Splitter versions from "Programs and Features".

3) If you have some antivirus program installed on your PC, then please turn it off before you will start the uninstallation.

4) Make sure that the antivirus program is not active and then try to launch the Video Splitter uninstallation (as administrator).

Please let us know if this will help you.   

1072
Video Splitter / Re: XP SP1 and AVI files freeze
« on: October 31, 2011, 03:44:47 PM »
Hello Travolter,

Unfortunately we have not sollution for this problem at present time.

I have asked Microsoft to help us with this it.

http://social.msdn.microsoft.com/Forums/en-US/windowsdirectshowdevelopment/thread/0f948a79-b61f-482f-8566-c3949280f7d3

Hope they will help to find the way to prevent this freezing.

1073
HyperCam / Re: Sound didn't record
« on: October 26, 2011, 03:20:14 PM »
Hello Hypercam_fan,

Thank you for your feedback.

It is not entirely clear how you can hear the sound recording from your desktop and at the same time stereo mix setting is not working?

What sound from your desktop do you hear? May be it is only mouse clicks? Or the sound recording doesn't work only when you try to record video from some web-site? If am right, please specify what is it.

1074
Video Splitter / Re: Video scroller bar not working.
« on: October 25, 2011, 03:20:33 PM »
Hello Nuser,

Unfortunately there are still no news for this problem.

1075
Video Splitter / Re: fails to work
« on: October 25, 2011, 02:59:33 PM »
Hello Pandrew3,

Thank you for contacting us.

Video Splitter use codecs for 32-bit systems. Please try to install such codecs, e.g. from the links below:

http://www.windows7codecs.com/

http://www.codecguide.com/

If this will not help then could you please send us the log files?

To get them:

1) Download the archiv below:
http://dl.dropbox.com/u/18960201/LoggingForSplitter.zip
2) Launch the "EnableLOG.reg" file to start log files recording.
3) Launch Video Splitter and open the file with which you have the crash.
4) When the crach will happen, go to C:\Documents and Settings\User_name\My_documents\Solveig Multimedia\Logs and send us please (support(at)solveigmm(dot)com) all its content.
5) To disable log files recording launch the "DisableLOG.reg" file.

Thanks in advance.

1076
Video Splitter / Re: Problem with splitting WMV file
« on: October 25, 2011, 01:21:15 PM »
Hello tmooney,

Thank you for contacting us.

Unfortunately the frame accurate editing is not possiple for such WMV files with G2MC codec.

But could you please send us the small sample of such file for we could check if it is possible to set another encoder in the Preferences window of Video Splitter?
You can upload the file to any file host service, e.g. to dropbox.com, and send the link to file to support(at)solveigmm(dot).com.


1077
Video Splitter / Re: Cannot unistall to install new version?
« on: October 24, 2011, 04:51:31 PM »
Hello Ollie,

Could you please let us know if the suggestion of Hypercam_fan was helpful for you?

1078
Здравствуйте, Rafamans,

Да, реализация этой возможности есть планах, правда пока не могу назвать конкретный срок, когда появится такая версия.

1079
Здравствуйте, Rafamans,

Спасибо за вопрос.

К сожалению, это действительно так, c AVI Trimmer + MKV возможно сохранить только одну звуковую дорожку, если в исходном файле их несколько.

1080
Hello Yourick17,


Thank you for your question.

Yes, there is no MP4 files support in Video  Splitter 2.5 release.

But you can still use Video Splitter 2.4 beta for such files editing:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_2_4_Beta.exe

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