Messages

166

Video Splitter / Re: Stuck in "Now splitting the sequence"

« on: March 03, 2021, 04:56:10 PM »

Hello Marty,

Thank you.
Looking forward to receive the  email with the link to download the file to support(at)solveigmm(dot)com.

167

Video Splitter / Re: Stuck in "Now splitting the sequence"

« on: March 02, 2021, 05:25:55 PM »

Hello Marty,
Thank you for your reply.
Could you please upload sample file with srt subtitle file to any file host service, e.g. Google drive (drive.google.com)?

168

Video Splitter / Re: output file numbering

« on: March 01, 2021, 07:24:06 PM »

Hello gilberti,

Thank you for your post.

Unfortunately the numbering can be started only from 01 or 1 or 001 and so on. 

169

Video Splitter / Re: have to close and open the program to change file type

« on: March 01, 2021, 07:21:15 PM »

Hello,

Thank you for your post.
Do you have the same issue with the latest version 7.6.2102.25 available for the download here?

https://www.solveigmm.com/en/products/video-splitter/

As I have not regrettably reproduced this issue at our end, could you please specify what command you use to delete the file from the timeline?
It also would be helpful for us if you could upload the files you have tried to open to e.g. Google drive (drive.google.com).
Thank you.

170

Video Splitter / Re: Stuck in "Now splitting the sequence"

« on: March 01, 2021, 07:04:23 PM »

Hello Marty,

The issue with hanging of Video Splitter on 0% on MKV files editing was fixed in the version 7.6.2102.25 available for download at its home page:

https://www.solveigmm.com/en/products/video-splitter/

171

HyperCam / Re: Hypercam - recording live to youtube not functioning

« on: February 19, 2021, 06:25:20 PM »

Hello,

Thank you for your post.

We aware of this issue. As soon as it will be fixed we will post the updated version here.

172

SolveigMM AVI Trimmer / Re: Runtime error and crash after adding .mkv to the project in AVI Trimmer +

« on: February 12, 2021, 04:26:42 PM »

Hello Gecko,

Thank you for your post.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

173

Video Splitter / Re: Infinite loading when saving the video

« on: February 12, 2021, 04:24:49 PM »

Hello Legolas,

Thank you for your post.

Please try to reinstall Video Splitter as it is described below.
At first you need completely uninstall it from your PC. Use Start ->  Programs -> Solveig Multimedia -> SolveigMM Video Splitter -> Uninstall or uninstall it via the Windows Control Panel.

Please check that there are no files after uninstallation in the folders

"C:\Program Files\Solveig Multimedia\SolveigMM Video Splitter Home Edition"
and
"C:\Program Files\Common Files\Solveig Multimedia"

If you have 64 bit version the folders will be:

"C:\Program Files(x86)\Solveig Multimedia\SolveigMM Video Splitter Home Edition"
and
"C:\Program Files(x86)\Common Files\Solveig Multimedia"

If there will be any files in this folders please delete them manually from these folders.

Then you could install the product again. If it will be problems with registration, please contact us via support(at)solveigmm(dot).com.

If this will not help, then could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.
Thank you.

174

Обсуждение продуктов на Русском языке / Re: Результат сохранения фрагмента испорчен.

« on: February 10, 2021, 02:54:25 PM »

Здравствуйте, Илья!

К сожалению, время, когда выйдет обновление для Windows XP пока не известно.

175

Video Splitter / Re: Rename Audio Track?

« on: February 10, 2021, 02:51:30 PM »

Hello hurricane51,

Thank you for your post.

Regrettably there is no option in Video Splitter to rename audio tracks. We will possibly add such feature to its future releases.

176

Обсуждение продуктов на Русском языке / Re: Результат сохранения фрагмента испорчен.

« on: February 04, 2021, 03:50:54 PM »

Здравствуйте, Илья!

Спасибо за Ваш ответ.
Проблему для Windows XP постараемся поправить.
Что касается временной шкалы на таймлайне, то в качестве решения, вы можете увеличить масштаб экрана в настройках Windows (в Windows 10 правая кнопка мыши / Параметры экрана / Дисплей / Разрешение экрана - веберите значение больше 100%). При этом масштаб интрефейса Video Splitter также увеличится. Данная функция доступна с версии 7.6.2011.05.

177

Обсуждение продуктов на Русском языке / Re: Результат сохранения фрагмента испорчен.

« on: February 01, 2021, 02:47:55 PM »

Здравствуйте, Stealth,

Спасибо за Ваше сообщение.
К сожалению, описанные вами проблемы не воспроизвелись с данным файлом на нашей стороне на последней версии 7.6.
Попробуйте, пожалуйста, переустановить программу. После удаления проверьте, что все файлы удалены в папках

"C:\Program Files\Solveig Multimedia\SolveigMM Video Splitter Business Edition"
и
"C:\Program Files\Common Files\Solveig Multimedia"

По поводу проблемы, что видео не начинается с выбранного вами места, проверьте, пожалуйста, включена ли настройка в меню Управление / Точность до кадра (Умный режим). Если она отключена, то редактирование будет происходить не с точностью до кадра, а с точностью до ключевого кадра и в этом случае в полученном результате могут присутстовать лишние кадры в начале фрагмента. Поэтому включите, пожалуйста, данную настройку.

178

Video Splitter / Re: Stuck in "Now splitting the sequence"

« on: January 28, 2021, 04:18:49 PM »

Hello PRH,

Thank you for files you have sent us.

The problem was reproduced at our end, as soon as the updated version of Video Splitter will be ready, we will post link to it here.

179

General Discussion / Re: Black Friday with SolveigMM - 50% off to all products

« on: January 28, 2021, 03:54:56 PM »

Hello JackyAnderson21,

Yes, this promotion still exists. But it was ended on December 04, 2020.

180

Video Splitter / Re: Stuck in "Now splitting the sequence"

« on: January 28, 2021, 01:54:16 PM »

Hello PRH,

Please post the link to file here or email it support(at)solveigmm(dot)com.
Thank you.