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Messages - Olga Krovyakova

Pages: 1 ... 11 12 [13] 14 15 ... 80
181
Video Splitter / Re: Stuck in "Now splitting the sequence"
« on: January 27, 2021, 02:22:23 PM »
Hello PRH,

Thank you for your post.

Do you get this error with the MKV file?
If not, could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

If you get it with MKV file, then this issue is regrettably not yet fixed.

182
Video Splitter / Re: Feature request : Advance minute per minute
« on: January 22, 2021, 06:14:36 PM »
Hello frederic1,

Thank you for your post.
We will discuss the possibility to make this feature "Show Jump Forward button" visible by default.

183
Video Splitter / Re: Installation Problems
« on: January 13, 2021, 08:41:17 PM »
Hello hurricane51,

Thank you for your posts.
We regrettably have not reproduced specified by you issues with 7.6.2011.05 version, we have tried on different computers with Windows 10.
According to messages about missed codecs, I would recommend for future to install K-lite codec pack.
https://codecguide.com/download_k-lite_codec_pack_mega.htm

184
Video Splitter / Re: ubable trim video 50fps avi
« on: January 12, 2021, 06:03:44 PM »
Hello drmusti,

Thank you for uploading the file.
We have reproduced the issue with async on on output file after editing of this file.
As soon as the updated version of Video Splitter will be ready, we will post the link to it here.

185
Video Splitter / Re: Unable to render video (VP90)
« on: January 12, 2021, 05:52:10 PM »
Hello R.Asmend,

Please try to use this new updated version of Video Splitter that has fix for all files that contain VP9 codec:

32 bit version:

https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_7_6_2101_12_Beta.exe

64 bit version:

https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_x64_7_6_2101_12_Beta.exe

Also I would suggest you to install K-lite codec pack from the link below:
https://codecguide.com/download_k-lite_codec_pack_mega.htm

186
Video Splitter / Re: Split Subtitles are attached immediately after the last line
« on: December 31, 2020, 03:07:55 PM »
Hello all,

We have fixed in the version 7.6 some crashes and it has other fixes related to subtitles.
The request from this topic is regrettably not yet fixed, but we hope to have the update in the near future.
Thank you for your patience!

Have a happy New Year 2021!

187
Video Splitter / Re: Begin and end marker in timeline like v6.0
« on: December 31, 2020, 02:58:23 PM »
Hello hurricane51,

Please use Home and End hot keys to navigate to  the beginning and end of the video. And Shift + Tab and Tab hot keys to select the next and previous marker.
You can see the whole list of available hot keys in the Tools / Preferences / Hot keys.

188
HyperCam / Re: Desktop Duplication API - Dual Display
« on: December 25, 2020, 01:54:51 PM »
Hello sakerman,

Thank you for your post and please excuse for the delay in reply.

We have reproduced this bug, as soon as it will be fixed and the updated version will be ready we will post it here.

Thank you for your patience.

189
Обсуждение продуктов на Русском языке / Re: Ошибка 0x80004005. Лаги и проблемы со звуком
« on: December 24, 2020, 03:47:03 PM »
Здравствуйте!

Спасибо за Ваше сообщение.
Мы с Вами общались по почте.
Как я писала, проблемы воспроизвели, как будет готова версия с исправлениями, мы с Вами свяжемся.

190
General Discussion / Re: Subtitle and multiple audio track support?!
« on: December 08, 2020, 04:49:37 PM »
Hello Dwight,

Please excuse for inconveniences.
Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Thank you in advance.

191
HyperCam / Re: Hypercam Media editor preview doesn't play captured video
« on: December 02, 2020, 04:05:21 PM »
Hello mwb1100,

There was the logo of HyperCam 5 on your recorded video file therefore I said this this was the 5th version.
Unfortunately can not reproduce this bug at our end.
There is no way to configure Video Splitter instead of HyperCam Media Editor, but you can use Video Splitter if it works ok with this file.

>>Is there anything Hypercam media Editor can do that Video Splitter can't?
HyperCam Media Editor from HyperCam 6 has voice over feature.
https://www.solveigmm.com/en/support/doc/media-editor/basic-usage.html#voiceover
All other features are the same as in Video Splitter Home.

192
HyperCam / Re: Hypercam Media editor preview doesn't play captured video
« on: December 01, 2020, 07:24:12 PM »
Hello mwb1100,

Thank you for the file you have sent to us.
I've checked it in HyperCam Media Editor and the preview works ok.
I've noticed that you use HyperCam 5 to record the file.
Please try to use HyperCam 6 and its HyperCam Media Editor available here for download:

https://www.solveigmm.com/en/products/hypercam/

193
HyperCam / Re: Hypercam Media editor preview doesn't play captured video
« on: November 30, 2020, 06:18:34 PM »
Hello mwb1100,

Thank you for your post.
Could you please upload for us this recorded video to any file host service, e.g. Google drive or Dropbox.com?
We would like to check this and reproduce at our end.

194
HyperCam / Re: Preview (picture-in-picture mode) does not work
« on: November 23, 2020, 06:27:16 PM »
Hello David,

To get more details on the error, please enable log files recording in the "Options"-"Extras"-"Write logs".
After that please restart your HyperCam and reproduce the error.
Open the log-files folder by clicking the "..." button on the same window and send us its contents to support(at)solveigmm(dot)com.

Thank you.

195
HyperCam / Re: Upgraded from 5.5 to 6.1 - no longer able to record
« on: November 23, 2020, 05:47:40 PM »
Hello Trshelt1,

Thank you for your post and please excuse for the delay in reply.

Please try to uinstall both 5.5 and 6.1 versions from your computer.

After uninstallation please check if you have not got files in the folders below. If there will be any files in these folders, delete them manually.

"C:\Program files\HyperCam 6",  "C:\Program files\HyperCam 5"
and
"C:\Program Files\Common Files\Solveig Multimedia"

or if you have 64 bit operating system the standard folders will be:

"C:\Program Files (x86)\HyperCam 6 and "C:\Program files (x86)\HyperCam 5"
and
"C:\Program Files (x86)\Common Files\Solveig Multimedia"

Then please install version 6.1 and try to make the recording.
If this will not help, then please record and send us log files.

Please enable log files recording in the "Options"-"Extras"-"Write logs".
After that please restart your HyperCam and reproduce the error.
Open the log-files folder by clicking the "..." button on the same window and send us its contents to support(at)solveigmm(dot)com.

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