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Messages - Olga Krovyakova

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211
Hello StuckPixel,

Thank you for your post.

There is no special limitations with video length or size to handle properly by Video Splitter.

Could you please write us to support(at)solveigmm(dot)com for we could help you with this issue?

212
Video Splitter / Re: How to split lossless h264?
« on: September 14, 2020, 07:01:21 PM »
Hello StuckPixel,

Thank you for file that you have sent us.

I see the distortions while playback of this file not only in Video Splitter, but also in VLC and Media Player Classic.

Our developers will check this file too, as soon as there will be any news, we will post here.

213
Video Splitter / Re: Stuck in "Now splitting the sequence"
« on: September 14, 2020, 04:19:11 PM »
Hello collins75,

This bug is still in our "to do" list. As soon as the fix will be ready, we will post here the updated version.

214
Здравствуйте sniperru,

Спасибо за Ваше сообщение и приобретение программы.

Здесь можно посмотреть краткую инструкцию по работе в программе (она на английском языке):
https://www.solveigmm.com/ru/howto/video-splitter-7-3-new-timeline/

Видео-ролик про версию 7 доступен по ссылке:
https://youtu.be/-xzqqZ1Kj9w

Версия 6 программы доступна для загрузки по ссылке:

Home Edition:
http://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_6_1_1812_11.exe

Business Edition:
http://www.solveigmm.com/files/SolveigMM_Video_Splitter_Business_Edition_6_1_1812_11.exe

215
Video Splitter / Re: How to split lossless h264?
« on: September 07, 2020, 06:04:10 PM »
Hello StuckPixel,

Could you please send us your input file, that you try to trim for we could check it at our end? Maybe you have same sample file of small file size.

You can use any file sharing services, like Google Drive (drive.google.com), Dropbox, wetransfer.com or others.

216
Hello Christian1979,

We have replied you via email from support(at)solveigmm.com.
Please check your mail.

217
Hello Christian1979,

We are looking forward to receive original input file that you open in Video Splitter. Also please describe in details your sequence of actions to reproduce the issue (make a screen-shot of the error, attach a trimming project that produces an error).

218
Hello Christian1979,

Thank you for your post.
I've sent you reply via support(at)solveigmm.com. Please check your mail.

219
Video Splitter / Re: force join video files
« on: August 28, 2020, 02:20:31 PM »
Hello mangovid1111,

Thank you for screenshot you have sent.

As I see these files have different width and height values and therefore unfortunately could not be joined.

221
Hello mangovid1111,

Files with the same video/audio parameters could be joined by Video Splitter at the present time.

222
Video Splitter / Re: force join video files
« on: August 25, 2020, 05:26:06 PM »
Hello mangovid1111,

Files of the same resolution and other video/audio parameters could be joined by Video Splitter at the present time.

223
Hello mangovid1111,

Thank you for your suggestions.
>>when joining two files ignore audio (can be join files with audio and without audio).

You can already do it. Just put files to timeline, then go to Control / Select streams menu and disable audio for editing (disable button with scissors near the Audio).
Then press the Save button to start the editing.
Please see the detailed how-to here:
https://www.solveigmm.com/en/howto/how-to-select-streams-for-preview-and-editing-in-video-splitter/

224
HyperCam / Re: HyperCam 6 not starting
« on: August 25, 2020, 05:10:55 PM »
Hello cirasj!

Please try at first to uninstall HyperCam (using Start->All programs -> HyperCam -> Uninstall or via Control Panel).
 
After uninstallation please check if all files were removed from your computer in the folders below
(these are the default folders, if you have installed HyperCam 6 to another folder check it please).

"C:\Program Files\HyperCam 6"
and
"C:\Program Files\Common Files\Solveig Multimedia"

Or if you have 64 bit operating system the default folders will be

"C:\Program Files\HyperCam 6"
and
"C:\Program Files(x86)\Common Files\Solveig Multimedia"

These folders should not exist after uninstall.
 
If there will be any files after uninstallation please remove them manually from these folders.
 
If it will be offered to restart computer while uninstallation please do it.
 
After restarting of PC check one more if there are any files in the C:\Program Files\HyperCam 6  folder and delete them if there will be any.
 
Then install HyperCam 6 again.

Will it help?

225
Video Splitter / Re: Missing MKV Metadata After Split
« on: August 25, 2020, 05:03:13 PM »
Hello hurricane51,

Thank you for your message and please excuse for the delay in reply.

Please upload for us sample of original input .mkv file that you open in Video Splitter.
You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.

Also please send us to support(at)solveigmm.com screenshots of metadata fields that are empty in MediaInfo and MKVtoolnix.

Thank you in advance.

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