Messages

226

General Discussion / Re: File Converter Program

« on: July 24, 2020, 01:34:28 PM »

Hello PeteMelon59,

Unfortunately we have not got such kind of software.

If any other questions, please feel  free to contact us.

227

HyperCam / Re: Question for those who may use Hypercam 2 for recording.

« on: July 17, 2020, 01:49:46 PM »

Hello umiedotre9,

Thank you for your post.
HyperCam 2 is not our product, please try to use HyperCam 6, which can be downloaded here:
https://www.solveigmm.com/en/products/hypercam/

You can select in it to record Custom (for region recording), Window or the Screen.
Please see also online documentation:
https://www.solveigmm.com/en/support/doc/hypercam/quick-start.html

If there will be difficulties with the version 6, please contact us again.

228

Обсуждение продуктов на Русском языке / Re: Не удается добавить в Video Splitter файлы с разных камер

« on: July 13, 2020, 02:20:48 PM »

Здравствуйте, Виктор!

Данное поведение программы обусловлено тем, что скорей всего файлы с разных камер имеют различные характеристики видео, аудио данных. Программа способна обрабатывать одновременно файлы с идентичными характеристиками видео и звука, поэтому открывается в программе либо первый либо второй файл.

229

Video Splitter / Re: Elecard display logo and end of trial on videosplitter 7 x64 cant be removed

« on: July 02, 2020, 12:21:09 PM »

Hello Marty,

Bugs with editing files with srt subtitles are still in our "to do" list.
As soon as they will be fixed and the updated version will be ready we will write here.

230

Video Splitter / Re: SolveigMM Video Splitter 6 Home Edition

« on: June 29, 2020, 04:52:05 PM »

Hello MArcin,

Please write us at support(at)solveigmm.com and we will help you with this issue.

231

Video Splitter / Re: Stuck in "Now splitting the sequence"

« on: June 23, 2020, 10:25:43 PM »

Hello irene188,

Unfortunately this issue is still in our "to do" list. As soon as the bug will be resolved and product updated I'll write here.
Thank you for your patience.

232

Video Splitter / Re: Version 7.3.2006.08 (Home) cuts this .ts video with audio sync problem

« on: June 22, 2020, 08:27:13 PM »

Hello doquan0,

Thank you for your reply.
We will check if it is possible to get resulted file without async.
As soon as it will be any news I'll write at this thread.

233

Video Splitter / Re: Last Line of Subtitle Missing

« on: June 22, 2020, 02:34:50 PM »

Hello hurricane51!

Thank you for your post.
Could you please upload the input MKV file to any file host service, e.g. Google drive https://drive.google.com or any other file sharing system?

234

Video Splitter / Re: Version 7.3.2006.08 (Home) cuts this .ts video with audio sync problem

« on: June 22, 2020, 11:25:52 AM »

Hello doquan0,

Thank you for your post and file you have provided for us.
I've checked the input original .ts file and it has artifacts and async starting at 01:08 therefore the output file is produced with async too.

235

Video Splitter / Re: Stuck in "Now splitting the sequence"

« on: June 19, 2020, 02:40:49 PM »

Hello irene188,

Thank you for your post.

We have reproduced this issue with some our files. As soon as it will be fixed, we'll write here.

236

Video Splitter / Re: Recent report from McAfee saying that x265.exe is a virus.

« on: June 16, 2020, 05:22:44 PM »

Hello Stara,

Thank you for contacting us.
Please try to restore this x265.exe file disabled by McAfee (specify it as "false positive") if there is such feature available in McAfee.
Or reinstall Video Splitter and specify an exception for this file in McAfee as x265.exe is not a virus.

Meanwhile, we'll contact McAfee to solve this issue.

237

Video Splitter / Re: avi clipped and saved from longer file plays back a little slowly

« on: June 16, 2020, 04:25:40 PM »

Hello marlow,

Please excuse for the delay in reply.

The issue was fixed in the latest Video Splitter version, please try to use it:

https://www.solveigmm.com/en/products/video-splitter/

238

Обсуждение продуктов на Русском языке / Re: Отстает звук

« on: September 08, 2017, 09:19:14 PM »

Здравствуйте, Neozar!

Да, данная проблема пока не правилась.
Как только будут новости по ней, мы напишем в этой теме.
Спасибо за терпение!

239

Video Splitter / Re: Cut a .TS video and including DVB subtitles ?

« on: September 08, 2017, 09:15:31 PM »

Hi Marty,

Saving .DVB subtitles from .TS is not yet regrettably available in Video Splitter. We will possibly add such feature to its next release.
As you can read from the main page of Video Splitter (http://www.solveigmm.com/en/products/video-splitter/), there is support of following subtitles for the formats:

"Supports editing of embedded subtitles for AVI, MKV, WEBM files of formats: UTF8, ASS, SSA, GAB2

Supports editing of external subtitles for AVI, MKV, WEBM, MP4 of formats: ASS, SRT."

240

Video Splitter / Re: Source destination icon position

« on: September 04, 2017, 08:23:51 PM »

Hello landyandy,

Thank you for your post.

This is the graphic defect that our developers should fix in the near future.
As the temporary solution I would recommend not to use this Information panel at all.
You can disable it in Tools / Preferences / View tab / disable "Show input/output information panel".