Messages

316

Video Splitter / Re: Video Splitter crashing when I load MP4's

« on: February 16, 2017, 03:38:36 PM »

Hello stiffwin,

Thank you for the log files, unfortunately they we not so helpful for us.
Could you please write us email to support(at)solveigmm.com?
We will send you special version for test.
Also you say that this crash happens when you load several files to the timeline.
Maybe you can also send us all these files and describe your sequence of actions?

317

Video Splitter / Re: Video Splitter crashing when I load MP4's

« on: February 15, 2017, 05:50:38 PM »

Hello stiffwin,

Thank you for your reply and the file.
I've tried to reproduce this issue at our end, but regrettably without success.
The file is opened is Video Splitter without any problems.
Could you please record and send us log files for we could find out the issue reason? You can send them to support(at)solveigmm.com.

Here is how to get them:
http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/

318

Video Splitter / Re: .mkv and .mp4 Files

« on: February 14, 2017, 05:35:19 PM »

Hello Gloriaivy,

Thank you for your post.
Do you get this error with the beta version?
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_6_1_Beta.exe

If yes, could you please upload the original input file to e.g. Google drive?
Also please send the project file from Video Splitter. To get it select fragments for saving then follow to File / Save project as.

319

Video Splitter / Re: Video Splitter crashing when I load MP4's

« on: February 14, 2017, 05:31:58 PM »

Hello stiffwin,

Thank you for your post.
Please try to use version available for the download from the link below:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_6_1_Beta.exe

If the issue remains with this version, could you please upload for us sample mp4's and an avi file? You can use e.g. Google drive or Dropbox.com to upload the files.
Am I right that the crash happens on the opening mp4 files in the Media list?

320

Video Splitter / Re: Updating to the current version?

« on: February 08, 2017, 04:35:18 PM »

Hello Jochen K.,

Thank you for your post and your purchase!

Files 1 and 2 now cut be cut flawlessly, BUT when I tried file 3, the Beta turned out to be rather temperamental: just dragging the file into the "Start now" area of the program's window twice caused the program simply to close (no error messages, it just vanished completely), the third attempt then worked flawlessly.

Am I right that you have on the timeline to files, then add the third file to timeline and the program was crashed? Or have you edited firstly the file#1 then file#3, then add the file#3 to the empty timeline and the program was crashed? Please describe your actions in detail. Could you please upload for us all files that you have tried to edit, including project files? You can use e.g. Google drive or Dropbox.com to upload the files.

Ooops, I've just bumped into a minor but annoying bug(?): I tried to delete the third original, uncut file, as well as rename the cut version and couldn't: even though I had removed the file from the program's window, and the only place I could still find any mention of it was in the "Recent Files" list, which I cleared, both files were still "open in Video Splitter".
Eventually I quit the program

I've checked this at our end, and regrettably have not reproduced this at our end. Could you please let us know the file format of this third file and your operating system (with its capacity).

321

Video Splitter / Re: Updating to the current version?

« on: February 07, 2017, 06:54:36 PM »

Hello Jochen,

According to @2 - please let us know your operating system and the version number of Video Splitter (you can see it at Help / About SolveigMM Video Splitter). If possible please upload for us the sample of .avi file. You can upload it e.g. to Google drive or Dropbox.com.

Thank you.

322

Video Splitter / Re: Any way to "Video Mute" or Freeze Frame - Hold/Extend a frame over audio?

« on: February 07, 2017, 06:34:50 PM »

Hi stormy,

Thank you post.
Video Splitter currently can only delete entirely the video track from the file. For this you need to deselect the video track in Control / Select streams... by clicking the icon with scissors.
Unfortunately at the moment the "video mute" or video frame freezing is not yet available. But we will possibly add such feature to its next releases. 

323

Video Splitter / Re: Some minor issues and suggestions

« on: February 07, 2017, 06:27:52 PM »

Hi lirikCLAP,

Thank you for your request.
If we add such option to hide filmstrip overlay on the thumbnails of the timeline, we will post here.

324

SolveigMM AVI Trimmer / Re: Move along in the video

« on: February 07, 2017, 06:18:26 PM »

Hi Binome,

Thank you for your post.

The hot keys for navigation are: Right/Left to navigate to Next/Previous K frame and Ctrl + Right/Ctrl + Left to move to the Next/Previous frame, also jump to 2 minutes forward/backward: Shift+Right/Shift+Left.

The mouse wheel unfortunately can only zoom the timeline. For zooming you can also set the preferred scale (also possible up to frame) by moving the appropriate control near "Save" button.

325

Video Splitter / Re: Updating to the current version?

« on: February 03, 2017, 04:27:11 PM »

Hello Jochen!

Thank you for your post.
 

1. In (very roughly) 10% of all cases it is either not possible to cut at all, or (more often) to remove the beginning of a file, because the program stops with an error message that says something like "The start time has been set after the end time".

Please try to use version available for the download at the following link, this bug should be fixed in it:
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_6_1_Beta.exe

2. Every now and then (very rough guess: after 20 to 30 cuts) the program insists that it isn't licensed, and a deinstal/reinstal is necessary.

Please let us know file(s) of what formats you cut when get this error? So you have the registered version and after 20-30 cuts it says that it is not licensed?

326

Video Splitter / Re: Solveig on Win7 64 bit

« on: February 02, 2017, 06:09:48 PM »

Hello Holger!

Great! Thank you for letting us know.

327

Diskussion der Produkte auf Deutsch / Re: Video Splitter schneidet nicht

« on: February 02, 2017, 05:13:02 PM »

Hallo!

Der Fehler mit dem Bearbeiten von AVI-Dateien wurde in der Version für den Download unter folgendem Link festgelegt :

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_6_1_Beta.exe

Bitte lassen Sie uns wissen deinen ergeben sich wird.

328

Video Splitter / Re: Solveig on Win7 64 bit

« on: February 01, 2017, 05:19:27 PM »

Hello Holger,

Could you please record and send us (to support(at)solveigmm.com) log files for we could find out the issue reason?

Here is how to get log files:
http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/

Thank you.

329

Video Splitter / Re: Solveig on Win7 64 bit

« on: January 31, 2017, 06:58:19 PM »

Hello holgermh,

Thank you for your post.
I've checked this at our end on new Windows 7 64 bit machine and version 6.1.1701.09 with the installed K-lite codec pack of the same version and Video Splitter works ok at our end.
Could you please upload for us sample or original input file for we could reproduce this error at our end? You can use e.g. Google drive to upload the file.

You can also try to completely reinstall Video Splitter. For this: I recommend to try to uninstall it from your computer at first (you can use Start -> All programs -> Solveig Multimedia -> SolveigMM Video Splitter Home Edition -> Uninstall  or Windows Control Panel).

After uninstall please make sure that all files in the folders below were removed from your computer

"C:\Program Files(x86)\Solveig Multimedia\SolveigMM Video Splitter Home Edition"
and
"C:\Program Files(x86)\Common Files\Solveig Multimedia"

If there will be any files in this folders please delete them manually from these folders.

Then you could install the product again.
The latest version is available at:
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_6_1_Beta.exe

Thank you!

330

Video Splitter / Re: .mkv and .mp4 Files

« on: January 19, 2017, 08:39:26 PM »

Hello donb2016,

Thank you for your post.
Regrettably I've not reproduced this issue at out end.
Could you please upload for us your input MKV file to e.g. Google drive with 15 Gb free space.

According editing MP4 files - please specify more detailed what problem with output file you get. Do you see artefacts, async or something else?
Please try to use for MP4 files editing version available for download here:
https://yadi.sk/d/t3C5AoGc39piwZ