Messages

61

Video Splitter / Re: Version 4.1 Mac - all saved files freeze frame after a few seconds, audio plays

« on: December 06, 2019, 12:32:47 PM »

Hello Derek,
Sorry for not replying to you earlier.
Thank you for your files, I downloaded them.
Could you please also send the source file to the tech. support or attach it here?

62

Video Splitter / Re: mkv can't be loaded

« on: December 06, 2019, 12:08:04 PM »

Hello Hobedtor,
Most likely, the MKV files you talk about contain VP9 video. We added a support of such files in Video Splitter v.7.3.1906.10. Please check it and if id does not help, please send a sample of your file to our tech support or to me directly with the reference to this post.

63

Video Splitter / Re: Artifacts after processing

« on: December 06, 2019, 12:02:30 PM »

Hello Russlav,
Please send the source file and a trimming project file to our tech.support or to me directly with a reference to this post so we'll be able investigate the issue. You can use any file sharing services to send your files. Also, please specify the version of your product and operating system.

64

Video Splitter / Re: `Sluggish playback of HEVC 10bit files

« on: November 26, 2019, 05:58:05 PM »

Hello bikelike,

Hi, just installed a 64 bit pro version and try to split files h.265 files from my Mavic 2pro. Playback is stuttering though, putting the play-head to a different place is sluggish. I have no playback problems with my windows pc using VLC. This is also when I make the window much smaller. h.264 is all fine. I have an 15 9600K @ 4.8 GHz and a a GTX 2060 super card.

Currently, we use predefined video decoder for the H.265 video, which might be slower than other decoders but unfortunately there is no way to change it now. Anyway, I'll report this issue to our developers, and post here in case of any improvements.
If it is possible for you, please send a sample of your H265 file to our tech support or to me directly with the reference to this thread so we can check it. You can use any file sharing services.

The UI on my 4K screen is quite tiny, especially the preferences.

We already aware of this issue and have a partial solution - if you are using Windows 10, you can switch to the tablet mode and the main interface will be scaled.

65

Video Splitter / Re: Runtime Error?

« on: November 26, 2019, 05:21:19 PM »

Hello stevenogg,
The problem might be specific to the file you're trying to edit. Could you please send your file and a trimming project file to our tech support or to me directly with the reference to this post.

66

Video Splitter / Re: Feature request : Advance minute per minute

« on: November 26, 2019, 05:10:11 PM »

Hello Cedric,
This feature already exist in Video Splitter. To enable it, please open the "Preferences" then select the "View" tab and enable the "Show Jump Forward button" option.
You will see the extra button in the navigation controls near the volume level. Right click that button and you'll see the dialog with predefined jump values, if you click "Step" box, you'll be able to specify your own value.

67

Video Splitter / Re: Dump file is 5Gb, how to stop it ?

« on: November 26, 2019, 04:35:35 PM »

Hello Marty,
You can delete log files, they do not affect the software performance. Also, you should probably turn off the logging in "Tools"-"Logging"-"Enable logs" menu.

68

Video Splitter / Re: i FEEL LIKE i'M TAKING Crazy Pills 7.3

« on: November 18, 2019, 04:28:43 PM »

Hello ez009,
If you still have an issue with the file, please send it to our tech. support with the reference to this post and also attach the trimming project file so we could reproduce the issue.

69

HyperCam / Re: Hypercam 4 upgrade not worth it?

« on: November 15, 2019, 12:56:20 PM »

Hello 9jtfHere,
In order to recover your activation key, please send a request to the tech. support and provide the following information:
1) an e-mail address used for the purchase
2) what e-commerce platform the product had been purchased from (Cleverbridge, PayPro, share-it, Amazon or other). Maybe you also have the Purhcase ID
3) any other info that can be useful.

70

General Discussion / Re: I need a free Simple Lightweight Video cutter/joiner.

« on: November 15, 2019, 12:42:21 PM »

Hello WilsonPatel,
You can use a SolveigMM Video Splitter software or AVI Trimmer which is a freeware but has less functionality comparing with Video Splitter.

71

Video Splitter / Re: Which editor should I go with?

« on: November 15, 2019, 12:27:28 PM »

Hello Tiffhan,
SolveigMM products don't do the entire file recompression, but do a remultiplexing of your source file. However, the remultiplexing this does not make your file much larger whereas the recompression sometimes does. So our products should not add much to your file, but the best way is to test it yourself with the specific file. Solveig products have an evaluation period when you can try the software with some restrictions.

72

Video Splitter / Re: SolveigM Business edition suddenly stopped trimming?

« on: November 15, 2019, 12:16:01 PM »

Hello Dsplash66,
Does this occur with a specific file? Could you please send this file and a trimming project file to our tech. support or to me in a private message. You can use any file sharing services to send files, like Google Drive, Dropbox etc.

73

Video Splitter / Re: Incorrect trimming result

« on: November 15, 2019, 12:10:38 PM »

Hello Basna1,
Unfortunately, you did not specify what product you use. However, the most probable reason of such behavior is that a product operates in K-frame accuracy mode. Please see more details in this post.

74

Обсуждение продуктов на Русском языке / Re: Video Splitter 7.3. Как настроить декодер Elecard AVC Decoder

« on: November 14, 2019, 07:33:55 PM »

Здравствуйте csdoom,
К сожалению, возможности изменить декодер, используемый при воспроизведении, или настроить его нет. Однако, для проигрывания AVC Decoder должен использовать аппаратное ускорение. Мы проверим это поведение.

75

Обсуждение продуктов на Русском языке / Re: VideoSplitter 7.3. Поддерживаемое количество ядер CPU

« on: November 14, 2019, 07:30:00 PM »

Здравствуйте csdoom,
Video Splitter рассчитан на максимальное потребление ресурсов при выполнении перечисленных вами операций, поскольку эти операции являются наиболее затратными по времени. В идеале, с целью ускорения, Video Splitter будет стремиться использовать все доступные ресурсы.