Messages

631

Video Splitter / Re: AVI audio sync issues - Video Splitter v4

« on: January 21, 2015, 02:52:38 AM »

Hello CharlesC,

Please excuse us for fixing the bug so long.

I believe that will post the update or have the news regarding issues you have reported on the next week.

Thank you for your patience.

632

Video Splitter / Re: Requests for support being bounced back

« on: January 21, 2015, 01:34:36 AM »

Hello mr2legs,

Thank you for your post.

Could you please let us know what message you have received after sending the email.

It is recommended not to attach files of the large size to emails. If you would like to attach the file of large size please use any file host service, e.g. Google drive or Dropbox.com.

633

Обсуждение продуктов на Русском языке / Re: Видео кодеки

« on: January 19, 2015, 10:08:20 PM »

Здравствуйте LordKMA,

Спасибо за сообщение.

Попробуйте, пожалуйста, использовать последнюю версию 4.0.1412.10 доступную по ссылке ниже:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition.exe

Если проблема останется с этой версией, то не могли бы Вы прислать нам оригинальный файл, который вы пробовали отредактировать?
Можно его загрузить, например, на Dropbox.com или Google drive.

Также пришлите, пожалуйста, файл проекта. Чтобы его получить нужно выбрать фрагменты для сохранения и перейти в меню Файл -> Сохранить проект как.

Windows Media Format 9 Series Runtime необходим для просмотра и  редактирования файлов в Video Splitter. Если у вас установлен Windows Media Player 12, то устанавливать Windows Media Format 9 Series Runtime не нужно.

634

Video Splitter / Re: Batch joining doesn't work well (Business version)

« on: January 19, 2015, 09:40:10 PM »

Hello Jiri,

Thank you a lot for files you have sent us.

I've reproduced this issue at our end.

As soon as we will fix the product, I'll post here.

Thank you.

635

Video Splitter / Re: blank preview screen on playing video

« on: January 16, 2015, 09:37:49 PM »

Hello heyricardo,

Thank you for your post.

Please try to go to Tools -> Preferences -> Playback Settings tab and select other video renderers. Possibly with other options you will be able to playback the video correctly.

If this will not help please try to install K-lite codec pack. You can dowwnload it at:

http://www.codecguide.com/download_k-lite_codec_pack_full.htm

If the issue remains after this could you please upload  for us the file you have tried to playback to any file host service, e.g. Google drive or Dropbox.com?

636

Video Splitter / Re: Batch joining doesn't work well (Business version)

« on: January 16, 2015, 02:22:33 AM »

Hello Jiri,

Thank you for your post.

Could you please upload for us AVI files you have tried to join to reroduce the issue at our end?
You can use e.g. Google drive or Dropbox.com.

Also please send us .jxtl file that you have created.

637

Video Splitter / Re: Bug and features suggestion

« on: January 16, 2015, 01:21:39 AM »

Hello kitt,

Thank you a lot for your post.

I've added bug and features to our "to do" list.
We will discuss if it is possible to add features to Video Splitter next releases.
If such version appear with any of these features, I'll post here.

638

Обсуждение продуктов на Русском языке / Re: Основные нововведения в версии 4 ?

« on: January 15, 2015, 03:03:27 AM »

Здравствуйте Aefremov,

Спасибо за сообщение и приобретение продукта.

Проблему воспроизвели на нашей стороне. Постараемся исправить ее в ближайшее время.
Как только появится обновление, я напишу в этой теме.

639

Video Splitter / Re: Whether this is a bug or...?

« on: January 14, 2015, 09:12:32 PM »

Hello  prijatelj.v,

Thank you for your report.

Yes, this is the known bug. We will fix it in near future.
As soon as there will be the update ready, I'll post here.

640

SolveigMM WMP Trimmer Plug-In / Re: Trimming still keeps the whole file?

« on: December 30, 2014, 09:31:37 PM »

Hi Termy,

Thank you for your post.

Regrettably there are no news regarding this issue at the present time.

This bug is in our "to do" list.

As soon as we will have the update, I'll post here.

641

Video Splitter / Re: Joining files does not work

« on: December 30, 2014, 12:57:20 AM »

Hello pereh,

All issues with joining were fixed in the version available at the link below:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_4_0_Beta.exe

If there will be any other questions, we will gladly help you.

642

Video Splitter / Re: Joining files does not work

« on: December 25, 2014, 07:39:43 PM »

Hello pereh,

Could you please check if you see the message below at the end of the trimming? If you do not see this message then the splitting was not completed.
 

 
Also please try to set any other folder for output file saving, not the root of hard disk.  Will it help?

If not then try to reinstall the product.
At first you need completely uninstall it from your PC. Use Start ->  Programs -> Solveig Multimedia -> SolveigMM Video Splitter -> Uninstall or uninstall it via the Windows Control Panel.

Please check that theere are no files after uninstallation in the folders

"C:\Program Files\Solveig Multimedia\SolveigMM Video Splitter Home Edition"
and
"C:\Program Files\Common Files\Solveig Multimedia"

If there will be any files in this folders please delete them manually from these folders.

Then you could install the product again.

Please use the direct download link (if you would like to try Video Splitter Home Edition:
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition.exe

Video Splitter Business Edition version is available at:
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Business_Edition.exe
 
If this will not help, then could you please upload files you have tried to join to e.g. Dropbox.com or Google drive to reproduce the issue at our end?
You can also send us the Joining project file.
And please record and send us log files. Here is how to get them:
 
http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/
 
Thank you in advance.

643

Diskussion der Produkte auf Deutsch / Weihnachtsgeschenk 2014 - 30% Rabatt auf alle Produkte

« on: December 24, 2014, 03:34:20 AM »

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Dieses Angebot ist gültig vom 16. Dezember 2014 bis zum 11. Januar 2015.

Weihnachten soll eine Zeit der Wunder und Magie sein. Das Team von SolveigMM wünscht Ihnen allen eine schöne Weihnachtszeit und ein gute, erfolgreiches und friedliches neues Jahr!

644

Обсуждение продуктов на Русском языке / Новогодняя распродажа 2014-2015 - скидка 30% на все!

« on: December 24, 2014, 03:28:07 AM »

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645

General Discussion / Christmas Special 2014 - 30% discount for all products!

« on: December 24, 2014, 02:49:30 AM »

Dear our visitors and customers,


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To our clients and friends who have made our progress possible, we extend our warmest wishes for the Holiday Season and a prosperous and peaceful New Year.

One of the real joys of the Holiday Season is this opportunity to say Thank You and to wish you happiness in the coming year.

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Happy holydays!