Messages

661

Video Splitter / Re: After recent Windows update program no longer working

« on: October 23, 2014, 09:46:35 PM »

Hello davema88,

We need "SMM_CustomEncoder.log" file.

Please try to record log files again.

First of all please replace SMM_CustomEncoder.dll from "C:\Program Files (x86)\Common Files\Solveig Multimedia\SMM_CustomEncoder.dll" to the one available from the link below:

https://dl.dropboxusercontent.com/u/9992211/SMM_CustomEncoder.dll

Then please
1) Open Video Splitter
2) Enable log files recording.
3) Go to Tool->Preferences.
4) Send us all log files that will be created.

Could you please also send information about DirectX components on your PC?
 
To get them please go to Start -> Run, enter "dxdiag.exe" to the open window and then on the "Save All Information" button.

Please send us DxDiag.txt file that will be created. 

Thank you.

662

Video Splitter / Re: After recent Windows update program no longer working

« on: October 22, 2014, 10:01:22 PM »

Hello davema88,

Thank you for your reply.

Could you please send us all files from logs that were recorded?

663

Video Splitter / Re: After recent Windows update program no longer working

« on: October 21, 2014, 08:46:42 PM »

Hi davema88,

Thank you for your reply.

Please let us know what exactly happens when you try to open the file in Video Splitter?

Please check if Windows Media Player and Media Player Classic works ok at your end. If there are any issues with COM objects then in other applications, such as these players, can be problems.

If these players works ok, then please record and send us log files from Video Splitter, for two occasions: when you open the file and when you click on Preferences. Here is how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/

Thank you in advance.

664

Video Splitter / Re: After recent Windows update program no longer working

« on: October 20, 2014, 11:47:52 PM »

Hi davema88,

Please try to reinstall the product.
At first you need complitely uninstall it from your PC. Use Start ->  Programs -> Solveig Multimedia -> SolveigMM Video Splitter -> Uninstall or  uninstall it via the Windows Control Panel.

Please check that theere are no files after uninstallation in the folders

"C:\Program Files\Solveig Multimedia\SolveigMM Video Splitter Business Edition"
and
"C:\Program Files\Common Files\Solveig Multimedia"

If there will be any files in this folders please delete them manually from these folders.

Then you could install the product again.

You can try to install the beta version of the product:
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Business_Edition_4_0_Beta.exe

Will this help?

665

SolveigMM WMP Trimmer Plug-In / Re: Trimming still keeps the whole file?

« on: October 17, 2014, 10:54:39 PM »

Hello Termy,

Thank you for your files.

I've reproduced this issue at our end and we will try to fix it in near future.

I'll post here as soon as there will be the update ready.

666

SolveigMM WMP Trimmer Plug-In / Re: Trimming still keeps the whole file?

« on: October 14, 2014, 12:26:09 AM »

Hello Termy,

Thank you for your post.

Have you set fragments for deleting using "Cut out selecting fragment" button after all markers were added at the timeline?

Please take a look at this guideline for more information about editing with WMP Trimmer Plugin:

http://www.solveigmm.com/en/howto/how-to-save-quickly-fragments-from-the-movie-with-wmp-trimmer-plugin/

If this will not help then please send us your input original file using e.g. dropbox.com and specify please start and stop time positions were selected for the fragment(s) you would like to be saved.

667

Video Splitter / Re: Could the waveform window be increased in height?

« on: October 06, 2014, 06:32:18 PM »

Hello doquan0,

Thank you for your post.

We will discuss with our team if it is possible to add such feature.
If it appear in Video Splitter, I'll post it at this thread.

Meanwhile you can change the scale of waveform using "Zoom in/out" buttons of visual time line.

668

Video Splitter / Re: K Frame problem

« on: October 04, 2014, 01:08:24 AM »

Hello Yoshi,

The navigation on k-frames on your file was fixed.
Please use the version available from the link below.

http://solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_4_0_1410_2_Beta.exe

669

Video Splitter / Re: Error in audio when open file

« on: October 01, 2014, 08:15:02 PM »

Hello zbteck,

Thank you a lot for file you have sent us.

I've reproduced the issue with errors after the trimming start of this file and inability to edit it.

We will try to find out what can be the reason of this problem and I'll post here when I have any news.

670

Video Splitter / Re: K Frame problem

« on: October 01, 2014, 01:35:21 AM »

Hello Yoshi,

Regrettably there is no news yet about this bug.

The fixing of this problem is still in our "to do" list.

I'll write here when the updated version will be ready.

671

Video Splitter / Re: video splitter crashed when loading wmv

« on: September 29, 2014, 09:38:33 PM »

Hello mangolee,

Thank you for your post.

Please try to use the latest beta version, the issue with navigation is fixed in it.

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_4_0_Beta.exe

According the crash issue, if you have the crash with the beta version 4.0.1409.26 then please upload the sample of wmv1 file that you open in Video Splitter to any file host service, e.g. Dropbox.com or Google drive for we could reproduce the bug at our end and fix it.

672

Video Splitter / Re: Extracting AAC files from FLV / MP4

« on: September 26, 2014, 11:07:05 PM »

Hello Eric,

The bug with playback of output .aac files was fixed in the version available at the link below:

http://solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_4_0_1409_26_Beta.exe

Please let us know if it also works at your end.
Thank you.

673

HyperCam / Re: Audio and Video desync (Hypercam 2)

« on: September 24, 2014, 09:24:10 PM »

Hello SageCrispian,

I would recommend to use "WMVideo9 Encoder DMO"  or "Xvid" as the video compressor.

Xvid codec can be downloaded at:

https://www.xvid.org/download/

You can find out more about how to get good video quality of recordings from this guideline:

http://www.solveigmm.com/en/howto/how-to-achieve-a-good-video-quality-using-hypercam/

If there will be any questions please do not hesitate to ask.

674

HyperCam / Re: Audio out of Sync on Recording.

« on: September 22, 2014, 11:45:04 PM »

Hello JMac_88,

Thank you for your report.
I've reproduced the same issue with DIVX 6.9.2 Codec at our end.
As soon as we fix this bug, I'll post the update of HyperCam 3 here.

675

SolveigMM AVI Trimmer / Re: Splitting / Cutting MKV files does not preserve chapters

« on: September 17, 2014, 07:49:33 PM »

Hello Dal,

Thank you for your post.
You are right, AVI Trimmer + MKV has no such feature to save chapters of MKV files after editing at the present time.
We will think over to add such feature to the next releases of product. If such possibility appear, I'll post here.