Messages

826

HyperCam / Re: Hypercam bar on task bar doesn't appear anymore.

« on: September 16, 2013, 11:41:13 PM »

Hello Bgrmystr2,

Thank you for your post.

Please try to install the latest beta version of HyperCam 3:

http://www.solveigmm.com/download/SolveigMM_HyperCam_3_5_Beta.exe

Please let us know if it will be possible to record with any video сompressor, not only with uncompressed video. Please specify if you have any video copresors in HyperCam list in Options -> Video -> Video compressor or do you get any error message when try to select any video compressor?
If the propblem remains then please record and send us the log files. Please take a look on this guideline to find out how to record them. 

Could you please let us know what have you tried to record. If this is something from the Internet, please give us the link.

Will the freezing and audio skipping remain with the beta version? If yes, please specify with what Video/Audio settings (you can send us screenshots as well as log files to support(at)solveigmm(dot)com).

A friend of mine, when booting Hypercam 3, all of his programs freeze, including hypercam, and stop responding. Sometimes he can get away with closing them, but other times he has to restart.

We are aware of such behaviour of HyperCam 3 on some PCs. We will fix it in future, but the exact time when this will be done is yet unknown.

827

Beta Testing / Re: Bug report in Video Splitter 3.7

« on: September 09, 2013, 10:07:18 PM »

Hello Holgermh,

Thank you for your report about the bug, it was reproduced.

We will fix it in near future. I'll post here an update as soon as it will be ready.

828

General Discussion / Re: Hypercam3

« on: September 09, 2013, 08:51:38 PM »

Hello Gabby,

Thank you for your post.

I've sent the reply to your email address that was specified while compliting the offer of Big Fish Games.

829

Video Splitter / Re: Advancing image per image is too slow

« on: September 06, 2013, 09:32:46 PM »

Hello frederic1,

Thank you for your post and please excuse for the delayed answer.

Please try to use our beta version of Video Splitter, I've not noticed any problems with it on such files.

http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

Please let us know what will be your result.
If the problem remains, then it would be very helpful if you could find the smaller file on which the problem remains and upload it to any file host service, e.g. dropbox.com (2 GB free space) or filedropper.com (5 Gb free space).

Thank you in advance.

830

Video Splitter / Re: K-frame buttons not working...

« on: September 06, 2013, 12:32:00 AM »

Hello Phil,

Yes, this normal the behavior if you navigate through K-frames (Right/Left buttons), to navigate through frames use Ctrl+Right/Ctrl+Left.

Also for easy navigation you can zoom the timeline (use mouse wheel to shange the timeline scale) and use the bar to navigate to the needed frame.

For details see step 4 of this guideline. 
 

831

HyperCam / Re: HYPERCAM3 "ERROR RAISED WHILE TRYING TO COMPLETE AUTHENTICATION"

« on: September 05, 2013, 08:23:50 PM »

Hello Glen,

We have reproduced this error on our end and will fix it in near future.
I'll post the upldate as soon as it will be ready.
Thank you for your patience.

832

Video Splitter / Re: K-frame buttons not working...

« on: September 05, 2013, 12:59:27 AM »

Hello philwebb,

Thank you for file.

Please try to use the latest beta version of Video Splitter. This bug was fixed in it:
http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

Could you please confirm that it also works on your end?

833

Beta Testing / Re: Bug report in Video Splitter 3.7

« on: September 04, 2013, 09:52:43 PM »

Hello ml1975,

Thank you for your post.

We have reproduced the crash on our end on Windows 8.

I'll post here the update with the fixed bug as soon as it will be ready.

Thank you for your patience.

834

Video Splitter / Re: K-frame buttons not working...

« on: September 04, 2013, 01:17:40 AM »

Hello Phil,

Thank you for your post.

Regrettably I've not reproduced this with our files.

Could you please upload the sample of your file to any file host service, e.g. dropbox.com or filedropper.com

The mouse wheel is currently used for time line scaling. Use scroll bar (it is above the thumbnails) for navigating to reguired frames.

835

Diskussion der Produkte auf Deutsch / Re: nochmals Audio

« on: September 04, 2013, 12:32:23 AM »

Hallo SooniC,

Wird das gleiche Problem mit der Beta-Version des Programms haben?
http://www.solveigmm.com/download/SolveigMM_HyperCam_3_5_Beta.exe

Wenn das Problem weiterhin besteht, können Sie die Log-Dateien zu schreiben und senden Sie uns an support(at)solveigmm(dot)com.

Eine Anleitung wie zu erhalten finden Sie bitte hier:
http://www.solveigmm.com/en/faq/how-to-record-log-files-for-hypercam-3

Senden Sie bitte auch Screenshots von den Programm-Einstellungen (Video/ Audio/Oberfläche/Extras).

Danke im Voraus.

836

SolveigMM AVI Trimmer / Re: Check necessary codecs (HFYU) ?

« on: September 03, 2013, 07:24:12 PM »

Hello sofakingawsm,

Thank you for your post.

This message can appear if there is no necessary codec installed on PC.

Please try to install Huffyuv codec. You can find it and the instruction for installation at page:

http://www.neuron2.net/www.math.berkeley.edu/benrg/huffyuv.html

837

Diskussion der Produkte auf Deutsch / Re: Audio 2

« on: August 19, 2013, 09:38:24 PM »

Hallo SooniC,

Ja, Sie können nur der Ton aufnehmen.

Dazu muss man in den "Optionen -> Video" des Programms das Kontrollkästchen vom "Video aufnehmen" Feld  entfernen und lassen Sie das "Ton aufnahmen" Kontrollkästchen in der "Audio" Tab.

838

HyperCam / Re: Audio and Video desync (Hypercam 2)

« on: August 15, 2013, 08:16:48 PM »

Hello RelentlessBoo,

Thank you for your post.

HyperCam 2 is not our product, but of Hyperionics. Their technical support is available at support(at)hyperionics(dot)com.

Please try to use HyperCam 3. Will you have the same problem?
You can download it from this link.

If yes, try to correct audio lag by following steps of this guideline.
Or try to use another video compressor (you can set it in Options/Video tab)

Please let us know what will be your result.

839

Video Splitter / Re: Bug report - Video Splitter 3.6 version - Jump to keyframes not correct

« on: July 31, 2013, 10:41:24 PM »

Hello Fred101,

Bug with wrong positioning and freezing while navigation to the next/previous K-frame was fixed in the beta version:

http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

840

Video Splitter / Re: I can't process MKV files with SolveigMM Video Splitter.

« on: July 31, 2013, 01:28:21 AM »

Hello Waydown,

Thank you a lot for the reply and please excuse for delayed answer.

I’ve tested MKV, MKV with DTS audio and MTS files editing on the latest version 3. 7. 1307. 26 and unfortunately have not noticed any problems in output files with sound, hanging while trimming, skipping backwards while playback in VLC and inaccurate editing. For inaccurate editing please make sure that the Frame accuracy (Smart mode) is enabled in Control menu before editing.

http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

Please let me know if you have problems with this version.
If the problems remain could you please upload for us samples of MKV file, MKV with DTS audio and MTS file? You can use any file host service, e.g. dropbox.com.
Please send for all these files the project files (File -> Save project as).

Also if you can reproduce hanging or crash with MKV file editing please record and send to us log files. Here is the short guideline on how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/

Thank you in advance.