Messages

871

HyperCam / Re: after 7 minutes audio skips

« on: May 13, 2013, 09:29:10 PM »

Hello drewski,

Please try to use the latest beta version of HyperCam.

This problem should be fixed in it. Please download it from direct link below:

http://www.solveigmm.com/download/SolveigMM_HyperCam_3_5_Beta.exe

If the problem remains, could you please record and send us log files (suuport(at)solveigmm(dot)com).  Here is the guideline on how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-for-hypercam-3/

If you record something from the web please specify the link.

Thank you in advance.

872

HyperCam / Re: problem when recording with hypercam 3.5

« on: May 09, 2013, 12:10:04 AM »

Hello kampret,

Thank you for your post.

Unfortunately I've not reproduced this problem on our end.

Could you please try to use the beta version of HyperCam? It has successfully recorded "Performance Monitor" of Advanced Sytemcare.

http://www.solveigmm.com/download/SolveigMM_HyperCam_3_5_Beta.exe

Try to enable also the "Capture layered windows" setting in Options -> Extras and try to select another Video compressor (e.g. WMVideo 9 Encoder DMO) in Options -> Video, will it help you?

Thanks.

873

Video Splitter / Re: BUG REPORT - SolveigMM_Video_Splitter_3_6_1301_16 - Horribly Unstable

« on: May 08, 2013, 10:20:30 PM »

Hello Moose,

Could you please try to use the beta version of Video Splitter available from:

http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

If the problem remains with this version, could you please upload for us file that you have tried to edit (when it locks up on trimming)?

You can use any file host service, e.g. filedropper.com or dropbox.com. 

Also please send us the project file. Select fragments for saving then go to File -> Save project as. You can send this to support(at)solveigmm(dot)com.
Also please record log files. Here is how to get them:
http://www.solveigmm.com/en/faq/how-to-record-log-files-for-hypercam-3/

If you can reproduce with the program start up, then also please record log files and send to us. Below are the steps on how to get them:

1) Download and unpack the archieve: https://dl.dropboxusercontent.com/u/18960201/LoggingForSplitter.zip
2) Launch "EnableLOG.reg".
2) Launch Video Splitter.
3) After the lock up happens, go to "My documents -> Solveig Multimedia -> Logs" and send us please the content of this folder.
5) To disable log files recording launch"DisableLOG.reg" file.

Thank you in advance.

874

HyperCam / Re: Bug with region of caption

« on: May 07, 2013, 02:12:39 AM »

Hello Birdie,

Thank you for the post and please excuse for the delayed answer.

We are aware of this bug and will try to fix it in near future.
I'll post here as soon as the new updated version will be ready.

Just for your knowledge, the beta version of HyperCam can be found here.

Thank you for your patience.

875

Video Splitter / Re: Bug: Hot keys don't react (3.6.1301.16)

« on: April 29, 2013, 09:05:50 PM »

Hello rosemorris,

Thank you for reply.

The problem was reproduced, we will add support of F2-F12 hot keys to Video Splitter next releases.
"F1" opens the Video Splitter User Guide.

876

Video Splitter / Re: Request: Skip deleted fragments during PLAY

« on: April 27, 2013, 12:22:47 AM »

Hello rosemorris,

Thank you for your request, we will possibly add such features to Video Splitter next releases.

Unfortunately the exact time when it will be ready is still unknown.

877

SolveigMM AVI Trimmer / Re: Video preview window not working

« on: April 26, 2013, 11:27:13 PM »

Hello Yallop,

Thank you for your post.

Do you use the latest  2.0.1210.11 vesion of AVI Trimmer + MKV? To check the version, left click on left upper icon and select About SolveigMM AVI Trimmer...

Try to reinstall AVI Trimmer. Will it help you?
If the problem remains, could you please upload for us your file for we could reproduce the bug on our end?
You can use dropbox.com or filedropper.com.

Thank you.

878

Video Splitter / Re: Bug: Hot keys don't react (3.6.1301.16)

« on: April 26, 2013, 10:13:20 PM »

Hello rosemorris,

Have you selected the Video Splitter main window after hot key setting in the Preferences window?

Unfortunately I've not reproduced this problem on our end.

Could you please specify what hot key value you have selected for this command?

Thanks.

879

Video Splitter / Re: Bug: Crashes on Save Media File As (3.6.1301.9)

« on: April 26, 2013, 10:00:19 PM »

Hello rosemorris,

Will you get the same problem with the beta version of Video Splitter?

Could you please upload for us this .avi file to replicate the problem on our end (you can upload it e.g to dropbox.com or filedropper.com)? 

Please send us to support(at)solveigmm(dot)com the project file. To get it please select fragments for saving/deleting in the timeline then go to File -> Save project as.

Thank you in advance.

880

Video Splitter / Re: Bug: Output file size much larger than input file size (3.6.1301.16)

« on: April 26, 2013, 09:51:11 PM »

Hello rosemorris,

Thank you for your question.

Unfortunately this can happen.

The point is that if your original file was created with one muxer and Video Splitter uses the another one, the file size will be increased.

This is why the file size of the output file can be larger then the file size of the input original file.

But with our avi files I've not noticed such problem with file size increasing on the latest beta version of Video Splitter.
To be sure that this is not a bug, could you please upload for us your file to any file host service, e.g. filedropper.com or dropbox.com.

If I've undrestood you correctly fragments for saving were not selected, you just open the file and calculate then the file size. Am I right?

881

Diskussion der Produkte auf Deutsch / Re: Media Editor schneidet Segmente nicht aus

« on: April 11, 2013, 08:42:37 PM »

Hallo entdecker,

Ob richtig ich verstanden habe dass Video nicht von jener Frame der Sie abgeschnitten war haben bezeichnet?

HyperCam Media Editor arbeitet mit GOP-Genauigkeit für AVI und ASF Dateiformaten. Mehr Info finden Sie bitte hier:
               
http://www.solveigmm.com/en/faq/video-splitter-inaccurate-splitting/

So schneiden für diese Formate möglicherweise nicht genau oder das Fragment kann nicht entfernt werden.
WMV-Format geschnitten mit Frame-Genauigkeit.

Sie können die Beta-Version von unserer anderen Programme SolveigMM Video Splitter mit dem Bearbeiten mit AVI-, ASF-Datein Frame-Genauigkeit probieren.

http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

882

Обсуждение продуктов на Русском языке / Re: Проблемы при загрузке .mkv Full HD 1080p

« on: April 10, 2013, 05:27:42 PM »

Здравствуйте, ubahuba,

Спасибо Вам за файлы.

Резка второго фрагмента происходит действительно не точно. Это связано с тем что редактирование для кодека Sorenson Spark в настоящий момент осуществляется с точностью до группы кадров.

К сожалению, редактирование с точностью до кадра MKV с Sorensen Spark видео кодеком пока не поддерживается.

Мы возможно добавим поддержку данного кодека в будущие выпуски программы. Точное время появления поддержки Sorenson Spark пока неизвестно.

883

HyperCam / Re: HyperCam 3 Video Error?

« on: April 10, 2013, 03:24:21 PM »

Hello Laura,

Thank you for your post.

Please try to use beta version available from this link:
http://www.solveigmm.com/download/SolveigMM_HyperCam_3_5_Beta.exe

Have you maybe some user account restrictions? Do you have administrator rights? 
What is your OS? Do you have Windows XP?

Try to create new folder and select it in HyperCam settings (Video -> Output folder). Will it help you?

884

Обсуждение продуктов на Русском языке / Re: Проблемы при загрузке .mkv Full HD 1080p

« on: April 09, 2013, 05:40:51 PM »

Здравствуйте, ubahuba,

К сожалению проблема не воспроизводится на наших файлах. Поэтому для решения данной проблемы нам нужен исходный файл, который вы пытались редактировать.

Пожалуйста, выложите его на dropbox.com (до 2 Гб) или filedropper.com (до 5 Гб).
Также пришлите на support(at)solveigmm(dot)com или выложите на файлоообменник файл проекта (после выбора временных интервалов перейдите в меню Файл -> Cохранить проект как.)

Также уточните, пожалуйста, не совпадает у вас с маркером окончание второго фрагмента или его начало.

Заранее спасибо.

885

Обсуждение продуктов на Русском языке / Re: Склейка файлов и VLC

« on: April 09, 2013, 04:46:18 PM »

Здравствуйте, 123,

Спасибо за сообщение.
Попробуйте, пожалуйста, использовать бета версию программы, данная проблема в ней должна быть решена.

http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

Если проблема останется на бета версии 3.7, не могли бы Вы загрузить для нас файлы, которые вы пробовали склеить на любой сервис обмена файлами, например, dropbox.com или filedropper.com.
Уточните также версию VLC.