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Messages - Olga Krovyakova

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916
Hello to all!

Video Spitter 3.7 Beta with .flv support is available for evaluation.

You could try it from the link below:
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

We always appreciate any feedback and/or bug reports.

If you notice something wrong, please post here or contact with our Support Team at support(at)solveigmm(dot)com.

It will be great if we could get the sample of original .flv file with which you get an error (you can upload it e.g. to filedropper.com) and the project file (after you've chosen the fragments for saving go to File -> Save project file as...).

917
Video Splitter / Re: Support for .flv files?
« on: January 10, 2013, 06:20:42 PM »
Hello to all!


Video Spitter 3.7 beta with .flv support is available for evaluation.

You could try it from the link below:
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe

We always appreciate any feedback and/or bug reports.

If you notice something wrong, please post here or contact with our Support Team at support(at)solveigmm(dot)com.

It will be great if we could get the sample of original .flv file with which you get an error (you can upload it e.g. to filedropper.com) and the project file (after you've chosen the fragments for saving go to File -> Save project file as...).

918
Video Splitter / Re: Support for .flv files?
« on: January 09, 2013, 05:21:12 PM »
Hello terratec1234,

Thank you for your question.

Unfortunately .flv support is not included in version 3.6.
The list of features and fixes is available on Video Splitter home page in Version history section. I copy below the list of features of new 3.6 version.

Features:

Saving video frame to JPEG format
Full screen mode
H264 VES saving for MKV, MP4 and ASF formats
Drag and drop input, output files from information panel to other applications
Ability to hide information panel
Saving ADTS AAC for files with AAC audio
Displaying route on the Google, Yandex maps and speedometer, compass, accelerometer readings on DETALECO CamBox CE DVR files
DETALECO CamBox CE DVR files trimming and joining with saving GPS extra data

919
Video Splitter / Re: Cannot edit MKV MP4AVC + AAC
« on: January 09, 2013, 01:10:42 PM »
Hello Michael,

Thank you for contacting us.

Please try to use the latest 3.6 version of Video Splitter.

http://www.solveigmm.com/download/SolveigMM_Video_Splitter.exe

If this version will not help, please upload for us the sample of original file that you have tried to edit (e.g. to dropbox.com or filedropper.com) and send us please the project file.
When you choose the fragments for saving go to “File -> Save project as”.

Log files will be also helpful for us. Here is short guideline on how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter

Thank you in advance.

920
HyperCam / Re: Problem freezes recording video with Hypercam 3.5
« on: January 09, 2013, 12:06:10 PM »
Hello kanario40,

Thank you for your post and please excuse for the delayed answer.

We had state holidays till today.

Could you please send to support(at)solveigmm(dot)com screenshots of HyperCam 3 settings (Audio, Video, Extras, Interface tabs)?

Please specify also the game name for we could reproduce the freezing on our end.

921
Здравствуйте sembr,

SolveigMM Video Splitter  - это редактор для видео и аудио файлов. Конвертировать файл из одного формата в другой, к сожалению, невозможно с помощью него.

922
Video Splitter / Re: Runtime Error when cutting mkv
« on: December 27, 2012, 06:25:48 PM »
Hello Flo,

Thank you for contacting us and please excuse for the delayed answer.

Could you please upload the sample of your original file to any file host service, e.g. to filedropper.com?

And send us please to support(at)solveigmm(dot)com the project file (File -> Save Project as) after you choose the fragments for saving. 

It will be helpful for us if you could also record and send log files. Here is guideline on how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/

Thank you in advance.

923
Здравствуйте ALGOL,

Спасибо за сообщение и извините за задержку с ответом.

Попробуйте, пожалуйста, установить бэта-версию  программы, возникнет ли с ней данная проблема?

http://solveigmm.com/download/SolveigMM_Video_Splitter_3_5_Beta.exe

Если проблема останется, не могли бы вы загрузить исходный файл на любой файлообменник, например, на filedropper.com и прислать нам на support(at)solveigmm(dot)com?
Пришлите, пожалуйста, еще файл проекта. После того как выберите интервалы для сохранения перейдите в меню Файл ->Сохранить проект как...

Нам бы также были бы полезны лог файлы. По ссылке ниже инструкция, как их можно получить:

http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/

Заранее спасибо.

924
General Discussion / Re: Encountered an error HyperCam improprer argument.
« on: December 19, 2012, 02:00:27 PM »
Hello Victor1818,

Thank you for your post.

Possibly this problem was solved in the latest beta version available for download from the link below, please try to use it.

http://www.solveigmm.com/download/SolveigMM_HyperCam_3_5_Beta.exe

If this will not help, could you please record and send us log files to support(at)solveigmm(dot)com?
Please send us also screenshots of HyperCam options (Audio, Video, Extras, Interface tabs).

Thank you in advance.

925
Video Splitter / Re: no sound in SolveigMM player please help
« on: December 10, 2012, 03:56:59 PM »
Hello jimdays,

Thank you for your post.

I've checked your file and I hear sound in Video Splitter (version 3.5.1210.18 from its home page).

Please try to increase the sound level of the playback. Will it help you?


926
SolveigMM AVI Trimmer / Re: which video editing software should i use
« on: December 03, 2012, 05:53:54 PM »
Hello lilycarrly,

Thank you for your question.

You can use Video Splitter for this task.

To learn how to merge several AVI files, please take a look on this guideline.

More useful guidelines you can find on this page:

http://www.solveigmm.com/en/howto

If you wou would like to compare our products visit this page:

http://www.solveigmm.com/en/products/comparison/

927
SolveigMM AVI Trimmer / Re: Play button only does sound, not video
« on: November 27, 2012, 05:59:16 PM »
Hello swampwiz,

Thank you for your question.
AVI Trimmer +MKV should play both video and audio content of your file. Please check if the Audio checkbox was enabled while the playback as on the screenshot below.

928
Hallo so-com,

Danke für Ihre Nachricht und Entschuldigung für die verspätete Antwort.

Quote
Klickt man auf Bildschirm entseht ja ein roter Rahmen und im Bereich der Höhe und Breite sollte die maximale Auflösung stehen. Auf einem anderen System mit Windows 7 ist dieses der Fall, allerdings auf diesem Laptop mit XP nicht. Hier wird die Höhe zwar richtig erkannt, allerdings steht bei der Breite nur 1360 ode manchmal auch 1364 dran (richtig wäre 1366).

Höhe und Breite sind automatisch durch die Software eingestellt, berechnet, welche Menge oder Anzahl, der wiederum abhängig von dem Videо Encoder.
Wenn ein WMW setzen, die Höhe und Breite muss ein Vielfaches von 16 sein. In anderen Fällen ansonsten ein Vielfaches von 8.

Quote
Weiter lässt sich über die Funktion Bereich zwar ein roter Kasten mit der Maus ziehen, nur bleibt der Kasten nicht an der Stelle. Bewegt man die Maus, bewegt sich der Kasten ebenfalls mit der Maus mit.

Sie versuchen, die "Feststellen"-Einstellung zu deaktivieren:



Wird es Ihnen helfen?

929
HyperCam / Re: Can't start recording graph issue on Hypercam 3.2
« on: November 19, 2012, 06:20:46 PM »
Hello naimoj,

Thank you for contacting us and please excuse for the delayed answer.

Could you please let us know on what stage do you get the following message?
Could you please record and send us log files?

Here is how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-for-hypercam-3/

Please send to us screenshots of your Options (Video, Audio, Extras, Interface) settings.

Thank you for your patience.

930
Video Splitter / Re: WMV splits audio cuts out after about 1 minute
« on: November 19, 2012, 05:36:13 PM »
Hello Mike,

Please excuse for the delayed answer.

Quote
Is this old code that has been "fixed" and brushed a bit and re-wrapped?

Please try to use this version
http://solveigmm.com/files/SolveigMM_Video_Splitter_2_5_1201_11_old.exe

and this
http://solveigmm.com/files/SolveigMM_Video_Splitter_3_0_1206_6_old.exe

Will it help you? If yes, please specify what of these two versions?

Quote
Update is buggy when other windows are behind.

Could you please let us from what version to what version have you tried to update?
What is your OS? Screenshot will be helpful to fix the problem (if you can reproduce this).

If you have the same problem as foobaz (audio is cutted out), then the file with the project file could help us to find and fix the problem reason.
Thank you.

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