Messages

946

SolveigMM AVI Trimmer / Re: Lost Video file

« on: September 07, 2012, 03:33:35 PM »

Hello bamoffthelip,

Thank you for your post and please excuse for possible inconveniences.

Actually, this is the wrong behaviour of AVI Trimmer, it should not let you save the output file with the same name as the input into one folder.

Do you use the latest version from AVI Trimmer + MKV's home page (2.0.1204.27)?
We have not reproduced the crash, but there are really some problems if the user would like to save the output to the same folder as input and under the same name.

So, if you use the latest version, could you please upload the original file for we could reproduce the crash also?
You can use any file host service, e.g. filedropper.com or dropbox.com.

Thank you in advance.

947

SolveigMM AVI Trimmer / Re: Stuck while saving

« on: September 06, 2012, 04:12:31 PM »

Hello sh4dow,

Thank you for the detailed information and please excuse for the delayed answer.

Could you please upload the sample of your file for we could reproduce the problem on our end?
You can use any file host service, e.g. filedropper.com or wetransfer.com.

Do you use the latest version 2.0.1204.27 available for the download from website?

What operating system do you have?

948

Video Splitter / Re: WMV splits audio cuts out after about 1 minute

« on: September 06, 2012, 03:17:26 PM »

Hello foobaz,

Thank you for your feedback.
Am I right that when you cut the wmv file with duration more then 1 minute, you get the output file where the audio ends after a minute?

Could you please upload your file to any file host service for we could reproduce this on our end?
You can use e.g. filedropper.com or dropbox.com.

Do you use the latest Video Splitter version?

Thank you in advance for the answer.

949

Обсуждение продуктов на Русском языке / Re: Video Splitter 3.2 c новыми возможностями для работы со звуко

« on: August 30, 2012, 04:36:36 PM »

Здравствуйте NHBFan,

Спасибо Вам за файлы.
Проблема воспроизвелась, исправим и напишем здесь как только будут новости.

950

Video Splitter / Re: Big Trimming Problem..

« on: August 28, 2012, 03:29:22 PM »

Ok. In anyway if you have the possibility it will be helpfull for us if you could upload the sample of such file for we could check if there are no problems with Video Splitter.

Thank you.

951

Video Splitter / Re: Big Trimming Problem..

« on: August 27, 2012, 07:08:12 PM »

Hello TheTemp,

Could you please upload the sample of the file with which you have noticed this problem. You can upload it to any file host service, e.g. dropbox.com or filedropper.com.

Please specify also start and stop time positions were chosen for your fragments for we could reproduce the problem on our end.
The log files will be also helpful for us.

Here is the guideline on how to get them:
http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/

Thank you in advance.

952

Video Splitter / Re: Big Trimming Problem..

« on: August 21, 2012, 07:18:58 PM »

Hello TheTemp,

Thank you for your question.
Please try to update your version of Video Splitter to the latest one, will the problem remain?

The latest version is available from this link.

953

Video Splitter / Re: Subtitle support

« on: August 20, 2012, 02:39:10 PM »

Hello raving_raven,
Thank you for your question.

There is no exact date for subtitles support at present time. We will post as soon as there will be any news.
Thanks for your patience.

954

Обсуждение продуктов на Русском языке / Re: Video Splitter 3.2 c новыми возможностями для работы со звуко

« on: August 16, 2012, 06:20:52 PM »

Здравствуйте NHBFan,

Извините за задержку с ответом.

Не могли бы Вы загрузить Ваши файлы на какой-нибудь файлообменник, например, filedropper.com или wetransfer.com?

Заранее спасибо.

955

Video Splitter / Re: Error when joining m4v (H.264)

« on: August 15, 2012, 12:21:57 AM »

Hi cheerful,

Thank you for your answer. Yes, the log files could be helpful for us.
Please take a look on this page to record them properly.

If the problem will be reproduced on the small file in future, it will be great if you could upload it for us.

Thank you in advance.

956

Diskussion der Produkte auf Deutsch / Re: Video Splitter 3.2 MP4 (H.264) "Sequenz teilen läuft" hängt bei 0%.

« on: July 10, 2012, 12:09:15 AM »

Hallo Beoman,

Bitte versuchen Sie bitte diese Version, es sollte das Problem darin fixiert werden.

Könnten Sie über Ihr Ergebnis mitteilen?

Danke im Voraus.

957

Video Splitter / Re: Video Splitter *.WTV Support?

« on: July 05, 2012, 02:51:13 PM »

Hello psubsee2002,

Thank you for contacting us.

Could you please send us the example of such file for we could check this to be sure that such files are supported by Video Splitter?

You can upload it to any file host service, e.g. to dropbox.com or filedropper.com.

Thank you in advance.

958

Обсуждение продуктов на Русском языке / Re: Video Splitter 3.2 c новыми возможностями для работы со звуко

« on: June 29, 2012, 05:58:44 PM »

Добрый день, desdichado,

К сожалению не удалось воспроизвести зависание на нашем файле на последней версии SolveigMM Video Splitter (3.2.1206.13).

Если у Вас повторится эта проблема снова, не могли бы Вы прислать нам лог файлы? Здесь инструкция как их можно получить.

959

Video Splitter / Re: Elecard Watermark

« on: June 29, 2012, 05:37:08 PM »

Hello j_ac,

Thank you for contacting us.

Yes, watermarks are on the output files of the mpeg1, mpeg2, avc files.
After registration there will be no watermark.

Also, the fact that it has it adds that watermark, does that mean that the trimming is not lossless?

SolveigMM technology keeps 99% of data and only transcodes a few frames at the beginning and end of the video segments, so that files are also processed fast and lossless. This is for mpeg1, mpeg2, avc.

Also, I'm planning to replace my computer in 4 months. Would I be able to use my license to instal Video Splitter on that computer, or is the license computer specific?

You will be able to install Video Splitter on the new PC. You only need to ununstall it at first from your old PC and then install it on your new PC and register with your license key.

If any other questions please don't hesitate to ask.

960

Обсуждение продуктов на Русском языке / Re: Video Splitter 3.2 c новыми возможностями для работы со звуко

« on: June 28, 2012, 06:28:08 PM »

Здравствуйте desdichado,

Уточните, пожалуйста, какую версию программы вы использовали. Последняя доступна здесь.

Попробовала на различных MOV, программа работает без зависания. Возможно причина в особенности Вашего файла. Не могли бы Вы прислать нам образец вашего исходного файла для воспроизведения проблемы на нашей стороне?

Укажите, пожалуйста, какие интервалы были выбраны для фрагмента (ов).

Заранее спасибо.