Messages

1

HyperCam / Re: Having trouble opening program

« on: April 16, 2011, 09:30:12 AM »

Hello Cris,

Could you please send logs again to support (at) solveigmm.com?

The log files has been sent

2

HyperCam / Re: Having trouble opening program

« on: April 15, 2011, 09:28:12 AM »

Doing the exact same thing still

3

HyperCam / Re: Having trouble opening program

« on: April 14, 2011, 07:09:02 AM »

Hello Cris and Vengenzle,

I think with your help we can find out why this error can occure.

Please try to record log files for we could find out the problem reason on our side.

To get them please follow this steps:

1. Launch enable_log.bat file (please download it from here: http://dl.dropbox.com/u/18960201/enable_log.zip)
2. Launch HyperCam.

3. After HperCam will close, go to  C:\My Documents\HyperCam 3\LOG and send to us please all recorded files from "LOG" folder  to support (at) solveigmm.com (you can use WinRAR, WinZIP for convenience).

Thanks for your patience.

thanks i just sent them to you

4

HyperCam / Re: Having trouble opening program

« on: April 12, 2011, 12:44:25 PM »

Hello Chris,

Thanks for contacting us, please check your email. I've have sent reply to you.

I have not received any email.

5

HyperCam / Having trouble opening program

« on: April 10, 2011, 07:08:01 PM »

I just installed the Hypercam 3 from your website to try it out. Everytime I try to open it im getting SMM_Hypercam.exe has stopped working. Once the program opens it says that in a couple of seconds and then it closes the program. I have WIndows 7 Home Premium 64 bit OS. Please help!!