Messages

1

Video Splitter / Re: Freeze when loading video

« on: September 07, 2016, 05:54:13 PM »

Email sent, thanks. I'll report back here if a solution is found.

2

Video Splitter / Re: Freeze when loading video

« on: September 06, 2016, 05:56:45 PM »

I'm on Windows 10 Enterprise version 1607.

Yes, the program freezes when adding the video to the timeline. I can open the movie and see a small preview of it in the top left pane, but when I drag it down to the timeline, the cursor turns to the busy circle, and the program freezes. I have to force it to close using the Task Manager.

No luck with the latest beta. In fact, now videos that were working before have stopped working. Instead of causing the program to freeze when adding them to the timeline, they actually crash the program, and the Windows dialog comes up saying that the software has stopped working.

3

Video Splitter / Re: Freeze when loading video

« on: September 02, 2016, 07:36:20 PM »

No change, the program freezes immediately.

4

Video Splitter / Re: Freeze when loading video

« on: September 01, 2016, 11:41:00 PM »

It sounds like you're saying the problem is with Handbrake, and there is nothing you can do to allow your software to processes the videos it creates. And yet the free version of your software processes the file just fine - only the paid version does not. Clearly the solution to this problem is within your control. But if your developers choose not to fix the paid version of the software so it processes these videos, then I ask that you please refund my purchase.

5

Video Splitter / Re: Freeze when loading video

« on: August 30, 2016, 09:27:19 PM »

How long are you suggesting it should take? Other videos I try open within a couple of seconds. I have let the program sit for 10 minutes after trying to open one of the files I created with Handbrake, and nothing changed.

I posted a link to a sample file nearly three weeks ago. The link is still working. Do you need something different?

What really irritates me about this situation is that my videos open fine in the free version of your software. But as soon as I send you money and get the paid version, it stopped working 

6

Video Splitter / Re: Freeze when loading video

« on: August 30, 2016, 05:43:07 PM »

The program still hangs when opening MKV files created with Handbrake.

7

Video Splitter / Re: Freeze when loading video

« on: August 30, 2016, 05:43:11 AM »

Any updates? It has been two weeks since I purchased your software, and I still can't use it with my videos.

Is this the official support channel for your software, or do I need to be seeking help somewhere else?

8

Video Splitter / Re: Freeze when loading video

« on: August 13, 2016, 05:18:27 AM »

Any follow-up on this issue?

9

Video Splitter / Re: Freeze when loading video

« on: August 10, 2016, 05:52:29 PM »

Thanks for the reply. I tried the version you sent me (which appears to be older than the version hosted onilne), and the problem remains.

Here is a video file I am having trouble with.

https://www.dropbox.com/s/f0td7xu06fgbahv/S01E02%20-%20Skull%20Forest.mkv?dl=0

10

Video Splitter / Freeze when loading video

« on: August 10, 2016, 02:12:04 AM »

I just bought this program, and it works great on all videos except the ones I need to edit

Anything that I processed with Handbrake (H264 MKV) won't load. I can add them to the playlist, but as soon as I drag one down to the timeline, the program freezes.

I installed your freeware Trimmer app, and the same videos work fine there.

I can share a sample video and log files if that helps. Thanks.