Topic: Audio distorted after trimming file (Read 59978 times)

Dmitry Vergeles · « **Reply #16 on:** June 29, 2009, 10:13:58 AM »

The fix is coming. Hope it will get available this week.

« **Reply #15 on:** June 23, 2009, 08:40:59 PM »

Just checking in to see if you have had a chance to work on the file I sent you. Thanks.

Dmitry Vergeles · « **Reply #14 on:** June 16, 2009, 05:27:35 AM »

Hello tmjudge ,

We were going to deal with this problem today. We will keep you informed.

« **Reply #13 on:** June 15, 2009, 07:44:51 PM »

Hi,

Just wondering if you have had a chance to work on the file I sent you? I need to know if the file can be fixed or if we need to rerecord the webinar over again. Thanks so much for any help!

« **Reply #12 on:** June 12, 2009, 07:50:18 PM »

Have you been able to figure out why the audio gets distorted once the file is trimmed? Thanks again.

Dmitry Vergeles · « **Reply #11 on:** June 10, 2009, 03:04:21 PM »

thank you, now I noticed at this position slowing down a speech, so we will see what is wrong inside our editing engine.

« **Reply #10 on:** June 10, 2009, 01:27:55 PM »

It was right around minute 34. I trimmed out minutes 34:05-34:12 from the original file as a woman's voice came on. Right after the cut out piece it gets very distorted. I'm using Windows Media Player version 11.0.5721.5260. Thanks.

Dmitry Vergeles · « **Reply #9 on:** June 09, 2009, 05:04:11 AM »

I'm trying lo view this file
"2009-06-03 14.00 Tax Office Policies and Procedures_Trimmed.wmv"
But don't hear any distortions. Please tell me at what time positions did you notice them on your side and with what player of what version?

Dmitry Vergeles · « **Reply #8 on:** June 09, 2009, 04:47:21 AM »

got it, we will let you know the results as soon as they arise.
Thank you for your effort!

« **Reply #7 on:** June 08, 2009, 07:01:41 PM »

Okay. I think they are there now. The files are in a folder called P&P Webinar 2009. I appreciate your help with these files.

Thanks!

Dmitry Vergeles · « **Reply #6 on:** June 08, 2009, 05:32:43 PM »

Resent. Please try again, using tis details one of our customers upladed us some files yesterday.
If it does not help, you can upload it to any place like www.yousendit.com

« **Reply #5 on:** June 08, 2009, 02:33:59 PM »

Any chance you could send the username and passcode one more time? I can get to the login section but it says that the username/password is incorrect. I am copying and pasting the username and password that you have me so I know I am not typing it in wrong. Thanks in advance for your help!

Dmitry Vergeles · « **Reply #4 on:** June 08, 2009, 05:36:59 AM »

Hello tmjudge,
Sorry we have only one password. May be you can upload your file via www.yousendit.com?

« **Reply #3 on:** June 06, 2009, 02:48:53 PM »

Thanks for your email. I tried to use the information you gave me to upload the files but the password would not work for me. Is it too long? Can you resend?

Thanks so much!

Dmitry Vergeles · « **Reply #2 on:** June 06, 2009, 07:15:09 AM »

Hello tmjudge ,

Thank you for your feedback.

Could you upload us your original and resulted files for checking?
Please see ftp details in your PM