Topic: Cannot unistall to install new version? (Read 30969 times)

Olga Krovyakova · « **Reply #8 on:** November 01, 2011, 04:35:47 PM »

Hello Ollie,

Do you have any news about Video Splitter uninstallation?

Please follow this steps:

1) Go to Start -> Run and enter the "regedit.exe"to the opened window, click OK. The Registry window will appear.
2) Delete the following strings from the Registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SolveigMM Video Splitter

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SolveigMM Video Splitter 2.5.1110.27

This will clear the list with several Video Splitter versions from "Programs and Features".

3) If you have some antivirus program installed on your PC, then please turn it off before you will start the uninstallation.

4) Make sure that the antivirus program is not active and then try to launch the Video Splitter uninstallation (as administrator).

Please let us know if this will help you.

Hypercam_fan · « **Reply #7 on:** October 30, 2011, 01:09:12 PM »

Hello again,

Have you tried going to all programs and running the uninstaller as administrator by right clicking on uninstall? -

As I just remembered that Win7x64 won't always let install or uninstall a program properly without administrator permission.

Also did you try CCleaner?

ollie · « **Reply #6 on:** October 30, 2011, 08:46:06 AM »

thats all i ever get

Hypercam_fan · « **Reply #5 on:** October 30, 2011, 05:11:47 AM »

Hello Ollie,

Click start button then click all programs then look for the 2 others and click uninstall if it's present to uninstall them. If that doe's not work then download a program called CCleaner by Piriform Ltd once installed run CCleaner and click tools and then look for them in the programs uninstall list.

Quote

I try to uninstall thru "Programs and Features"

When you try to uninstall them can explain as best you can what happens or post any error messages if any?

Regards

Hypercam_fan

ollie · « **Reply #4 on:** October 30, 2011, 04:58:51 AM »

I try to uninstall thru "Programs and Features"

Whats the from "all programs" panel?

the new version installs BUT again I cannot uninstall it....

Safe mode wont uninstall it either !!! Now i have three version list in the Windows Uninstall screen

Olga Krovyakova · « **Reply #3 on:** October 24, 2011, 04:51:31 PM »

Hello Ollie,

Could you please let us know if the suggestion of Hypercam_fan was helpful for you?

Hypercam_fan · « **Reply #2 on:** October 23, 2011, 05:08:24 PM »

Hello Ollie, when you say you cannot uninstall them which route are you taking to uninstall them i.e. from all programs or from programs and features? If both of those are not uninstalling them you could try again in safe mode. If still not happening for you then you could try uninstalling through Ccleaner a free software that has a feature to uninstall program.
I hope this helps you

Let us know if this sorts your problems.

ollie · « **Reply #1 on:** October 23, 2011, 11:18:51 AM »

I have a couple of versions of splitter in win7x64 and i cannot uninstall them, they just hang there...

what should i do?