Crash when re-opening a file created by splitter

Hello multiprefi,

Thank you for your post.
The latest version of Video Splitter is the released version 8.0.2403.26.
It can be downloaded from its home page, also you can purchase the license key at the same page:

https://www.solveigmm.com/en/products/video-splitter/#Buy_now

I assume I can put my original activation code into the beta software, and continue to use it until your next release.

Hello Doug,
It is nice to hear that it helped.
Yes, you can use your license key to activate the beta-version. These changes will be implemented into release version.

Summary: The beta software you sent me solved all my issues.

Details: With beta software I can:
- extract a subset of same original file which:
    - plays in VLC with no blackout at the beginning
    - uploads to Vimeo with no error messages
    - plays normally in Vimeo
- drag the extract back in to VS for further processing with no problems.

Thanks for excellent support: prompt, and thorough.
I assume I can put my original activation code into the beta software, and continue to use it until your next release.
If not, please advise how I should proceed.

Thanks again, - Doug Elliott.

Hello Doug,
I received your files and reproduced the issue. We will check it and let you know as soon as we have any progress.

2 files were sent to support(at)solveigmm(dot)com via dropbox. Please confirm that you have been able to retrieve them.
-Doug Elliott

I will do the file uploads within the next 6 hours. Some further data:
- if I repeat the operation, starting with a fresh copy of the original file, all extracted portions act the same way.
- I uploaded the large original file to Vimeo, and it displays fine, with no black out at the beginning.
- I don't have a project file. I do simple editing manually by marking sections then marking them for deletion, and then saving the result.
- I've done this successfully many times in the past. The Zoom meeting and recording was initiated by someone else this time, and the resolution was different: 2048 x 1152 vs the 1920 x 1080 I normally work with.
- I did comparisons of the various parameters for old, and problematic recordings, using a couple of utilities, and the only difference I could find is the resolution, and some parameters I think are related to that, like average bit rate, etc.

Thank you for investigating this issue, as I suspect it may reoccur for me in the future.

Dear Doug Elliott,

Please send your original file, trimmed file and if possible a trimming project file to our technical support
You can use any file sharing services, like Google Drive or Dropbox.

Also, please provide a reference to this thread in your e-mail.

Here's the sequence:
-run a Zoom session which is recorded in the cloud
-download the 3 associated files
-use SolveigMM Video Splitter 7.6 Home Edition to extract a portion which I'll call part1.mp4 from the original mp4 file
-upload part1.mp4 to Vimeo
-note that Vimeo won't display the video, saying something like: "something went wrong with upload, please retry"
-retrying upload to Vimeo results in same failure to display
-hoping to get splitter to rewrite the file, I drag part1.mp4 from explorer window to bottom part of a freshly opened splitter window.
-splitter window closes immediately.
-Windows Event viewer says:
Log Name: Application
Source: Windows Error Reporting
Event ID: 1001
Level: Information
...
////////////////////////////////////////////////////////////////
The event's general tab contains:
Fault bucket 2032809891908761023, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SMMVSplitter_Home.exe
P2: 7.6.2106.9
P3: 60c0a53c
P4: SMMVSplitter_Home.exe
P5: 7.6.2106.9
P6: 60c0a53c
P7: c0000005
P8: 00294e6a
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB843.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB94E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB99E.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SMMVSplitter_Hom_b4c8dfd82ab6be261615928866f4711c6be7f_dcf504ab_c8b0f81a-4cfd-4ac2-8c55-784024276fb0

Analysis symbol:
Rechecking for solution: 0
Report Id: c872df1e-e74c-4e0d-b510-945130902b8a
Report Status: 268435456
Hashed bucket: 42e643abb85844ad8c35fdd38f1f35bf
Cab Guid: 0
//////////////////////////////////////////////////
The event's Details tab, xml view, contains:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Version>0</Version>
  <Level>4</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2021-11-09T21:20:27.3066457Z" />
  <EventRecordID>59960</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>LAPTOP-VA3DAE</Computer>
  <Security />
  </System>
- <EventData>
  <Data>2032809891908761023</Data>
  <Data>1</Data>
  <Data>APPCRASH</Data>
  <Data>Not available</Data>
  <Data>0</Data>
  <Data>SMMVSplitter_Home.exe</Data>
  <Data>7.6.2106.9</Data>
  <Data>60c0a53c</Data>
  <Data>SMMVSplitter_Home.exe</Data>
  <Data>7.6.2106.9</Data>
  <Data>60c0a53c</Data>
  <Data>c0000005</Data>
  <Data>00294e6a</Data>
  <Data />
  <Data />
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB843.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB94E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB99E.tmp.txt</Data>
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SMMVSplitter_Hom_b4c8dfd82ab6be261615928866f4711c6be7f_dcf504ab_c8b0f81a-4cfd-4ac2-8c55-784024276fb0</Data>
  <Data />
  <Data>0</Data>
  <Data>c872df1e-e74c-4e0d-b510-945130902b8a</Data>
  <Data>268435456</Data>
  <Data>42e643abb85844ad8c35fdd38f1f35bf</Data>
  <Data>0</Data>
  </EventData>
  </Event>

When I try to view part1.mp4 in VLC, the sound starts immediately, but the video is black for the first 19 seconds. It appears at that point and seems to be correct.

I have retained all files and can provide them if that would be useful.

Hoping this is helpful,

    Doug Elliott  VA3DAE
    LARC Director and Education Coordinator
    cell & text: 519-630-8925
    email: canoe.eh@gmail.com
    web:  http://nerdpit.ca