Hello Marty,
Thanks for your reply.
I would like to let you know that we have not still reproduced the issue with Elecard logo.
Therefore we have decided to provide you with the temporary license key for tests on your side.
Please check your email inbox and kindly let us know the results of your test.
Thanks in advance!
Thank you, i'll try my best, but i'm afraid that the issue is related to maybe a windows installation or component that it's not available at your team gear.
that would maybe explain why the error is not reproductible on your side.
As the person below said and sent your files, it's totally random.
like many people, when i edit and cut videos, i delete the source file once the export has been done, and only see the "issue" of the burned elecard logo too late.
I edit movies , with hundred of cut. it need to check each cut, each videos cut, to be sure the error is not there. it's very annoying.
I checked the Elecard website about this error, and it's happened to some users of this codec too without even them owning your software.
If it's now the same company, the elecard team has no idea about what can trigger this issue ?
thanks for the temporary licence. if the issue i got with the trial happen the same with the same file.. it will be very easy to send you the source file, but i'm afraid, that the error will not appears on your side, even with all the sources and projects file. we'll see !