How to transfer license from inoperative computer

Dear Ghred1147,

Thank you for your post.
You have 3 more activations available for your license key of Video Splitter 8. So you can register with it on another computer.
If you need from us to send you your license key, please write us to support(at)solveigmm.com.

I see that in order to transfer a current license to a new computer, you have to use the Delete operation on the old computer. Unfortunately, that computer is inoperative. How can I transfer the license in this situation, please?

Thanks