Hello Legolas,
Thank you for your post.
Please try to reinstall Video Splitter as it is described below.
At first you need completely uninstall it from your PC. Use Start -> Programs -> Solveig Multimedia -> SolveigMM Video Splitter -> Uninstall or uninstall it via the Windows Control Panel.
Please check that there are no files after uninstallation in the folders
"C:\Program Files\Solveig Multimedia\SolveigMM Video Splitter Home Edition"
and
"C:\Program Files\Common Files\Solveig Multimedia"
If you have 64 bit version the folders will be:
"C:\Program Files(x86)\Solveig Multimedia\SolveigMM Video Splitter Home Edition"
and
"C:\Program Files(x86)\Common Files\Solveig Multimedia"
If there will be any files in this folders please delete them manually from these folders.
Then you could install the product again. If it will be problems with registration, please contact us via support(at)solveigmm(dot).com.
If this will not help, then could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (
https://drive.google.com) or
Wetransfer.com.
To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.
Thank you.