Install Problems

Hello keiooz,

If you would like to update you can simply install the new version, the older version will be uninstalled while the installation process.

> Can I uninstall the old version and install the new one?

There is no such feature to have 2 versions installed on your PC. But you can install the older version as the portable (check "Create portable installation on removable or network disk" while installtion) and the newer as the standard, so you will have two versions.

Hello Mark,

It starts off by saying there's a problem copying or something with the "uninstall.exe". When I start the program it won't accept my license and comes up with lots of things not found.

The reason could be that your antivirus software blocks installation process for some reasons. Could you tell which one you use with version? we will check why.

Is there a way to totally remove all the Solveig installed stuff including codecs, registry etc?

First you should correctly install software to uninstall it correctly.
Here is instructions how to do this.
1. reboot computer.
2. disable antivirusprotection.
3. Run installation package and follow instructions. If it fails on uninstallation of previous version  - ignore it.
4. After installation finished check that there is no SolveigMM Video Splitter instances running. If so close it.
5. Run uninstall from the start menu under Solveig Multimedia -> SolveigMM Video Splitter folder

Now I've found that my HD WMV files won't load any more. It says the files are corrupted (it said this before) and asks to index them.

Could you upload some where one of such files, to reproduce the crash.  We will check that.

Although it does load some files alright. All my HD WMV files won't load any more when they used to yesterday (although it said they were corrupted). They all play alright in WMP and load in other video edit programs.

Players software are intended to play file anyway even if it is corrupted.
For correct editing Splitter accepts only valid wmv files. if files is corrupted it is not guaranties that trimming will be ok. But you can try.

I had a look and there isn't an entry for Solveig or VideoSplitter! Nothing in Program Uninstaller either?

I noticed there was a later version so I downloaded that. This was a little different in that it seemed to try to uninstall the previous version but then asked to reboot the PC to finish but didn't complete the installation programs so I had to force them to be closed? After reloading I had the same problem again when installing saying it could copy the Uninstall file although it didn't throw a wobbly when I went into the program and activated it.

However, having done that it seems to be worse now. Now I've found that my HD WMV files won't load any more. It says the files are corrupted (it said this before) and asks to index them. I cancel the index and it crashes:

Problem Event Name:   APPCRASH
  Application Name:   SMMVSplitter.exe
  Application Version:   3.0.1203.14
  Application Timestamp:   4f607a04
  Fault Module Name:   StackHash_75de
  Fault Module Version:   6.1.7601.17514
  Fault Module Timestamp:   4ce7ba58
  Exception Code:   c0000374
  Exception Offset:   000ce653
  OS Version:   6.1.7601.2.1.0.256.1

Although it does load some files alright. All my HD WMV files won't load any more when they used to yesterday (although it said they were corrupted). They all play alright in WMP and load in other video edit programs.

If I let it "index" it it spends ages doing that and then says something about verifying the file and then asks to index it again and so on. The only way out is to cancel it and then it crashes.

Have my WMV codecs been messed up? Although they seem to play alright?

Is there a way to totally remove all the Solveig installed stuff including codecs, registry etc?

Thanks
Mark
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I've attached my WMP codecs information if that might help:

Windows Media Player
Version 12.0.7601.17514
Operating System
Version:    6.1.7601    System Locale:    en-GB
Service Pack:    1.0    User Locale:    en-GB
Build Lab:    7601.win7sp1_gdr.110622-1506    Geo ID:    Australia
Type:    Workstation    DRM Version:    11.0.7600.16385
Architecture:    x86    Indiv Version:    2.9.0.1
Processors:    4
Media Player Binaries
Name    Version    Name    Version    Name    Version
wmp.dll    12.0.7601.17514    wmlaunch.exe    12.0.7601.17514    wmpconfig.exe    12.0.7601.17514
wmplayer.exe    12.0.7601.17514    wmpcm.dll    12.0.7600.16385    wmvcore.dll    12.0.7601.17514
wmploc.dll    12.0.7601.17514    mpvis.dll    12.0.7600.16385    mf.dll    12.0.7601.17514
wmpps.dll    12.0.7601.17514    wmpdxm.dll    12.0.7601.17514
wmpeffects.dll    12.0.7601.17514    wmpshell.dll    12.0.7601.17514
Other Binaries
Name    Version    Name    Version    Name    Version
drmv2clt.dll    11.0.7600.16385    PortableDeviceApi.dll    6.1.7601.17514    RpcRtRemote.dll    6.1.7601.17514
msnetobj.dll    11.0.7601.17514    PortableDeviceTypes.dll    6.1.7600.16385    profapi.dll    6.1.7600.16385
DAVHLPR.dll    6.1.7600.16385    wpdsp.dll    6.1.7601.17514    userenv.dll    6.1.7601.17514
davclnt.dll    6.1.7601.17514    cewmdm.dll    12.0.7600.16385    prloader.dll    12.0.0.374
ntlanman.dll    6.1.7601.17514    mswmdm.dll    12.0.7600.16385    MSVCP80.dll    8.0.50727.6195
drprov.dll    6.1.7600.16385    WINTRUST.dll    6.1.7601.17514    prremote.dll    12.0.0.374
MPR.dll    6.1.7600.16385    imapi2.dll    6.1.7601.17514    SXS.DLL    6.1.7601.17514
NetworkExplorer.dll    6.1.7601.17514    Normaliz.dll    6.1.7600.16385    MSVCR80.dll    8.0.50727.6195
apphelp.dll    6.1.7601.17514    iertutil.dll    8.0.7601.17671    PSAPI.DLL    6.1.7600.16385
LINKINFO.dll    6.1.7600.16385    MSASN1.dll    6.1.7601.17514    klscav.dll    12.0.0.374
XmlLite.dll    1.3.1001.0    CRYPT32.dll    6.1.7601.17514    VERSION.dll    6.1.7600.16385
MSVCR90.dll    9.0.30729.6161    urlmon.dll    8.0.7601.17671    JScript.dll    5.8.7601.17562
MSOXMLMF.DLL    14.0.4750.1000    WININET.dll    8.0.7601.17671    scrchpg.dll    12.0.0.383
wmpnssci.dll    12.0.7600.16385    WINSTA.dll    6.1.7601.17514    CLBCatQ.DLL    2001.12.8530.16385
msxml3.dll    8.110.7601.17514    WTSAPI32.dll    6.1.7601.17514    COMCTL32.dll    6.10.7601.17514
credssp.dll    6.1.7601.17514    WINMM.dll    6.1.7601.17514    dwmapi.dll    6.1.7600.16385
fwpuclnt.dll    6.1.7601.17514    pcwum.DLL    6.1.7600.16385    OLEAUT32.dll    6.1.7601.17676
wship6.dll    6.1.7600.16385    slc.dll    6.1.7600.16385    ole32.dll    6.1.7601.17514
winrnr.dll    6.1.7600.16385    SSDPAPI.dll    6.1.7600.16385    gdiplus.dll    6.1.7601.17514
pnrpnsp.dll    6.1.7600.16385    upnphost.dll    6.1.7600.16385    SHLWAPI.dll    6.1.7601.17514
napinsp.dll    6.1.7600.16385    npmproxy.dll    6.1.7600.16385    SHELL32.dll    6.1.7601.17514
rasadhlp.dll    6.1.7600.16385    nlaapi.dll    6.1.7601.17514    uxtheme.dll    6.1.7600.16385
wshtcpip.dll    6.1.7600.16385    netprofm.dll    6.1.7600.16385    MSCTF.dll    6.1.7600.16385
webio.dll    6.1.7601.17514    AUDIOSES.DLL    6.1.7601.17514    IMM32.DLL    6.1.7601.17514
WINHTTP.dll    6.1.7601.17514    AVRT.dll    6.1.7600.16385    NSI.dll    6.1.7600.16385
upnp.dll    6.1.7601.17514    MFPlat.DLL    12.0.7600.16385    WS2_32.dll    6.1.7601.17514
mswsock.dll    6.1.7601.17514    MMDevApi.dll    6.1.7601.17514    USP10.dll    1.626.7601.17514
WLIDNSP.DLL    7.250.4225.0    WLDAP32.dll    6.1.7601.17514    LPK.dll    6.1.7600.16385
mdnsNSP.dll    2.0.4.0    ntmarta.dll    6.1.7600.16385    GDI32.dll    6.1.7601.17514
idmmkb.dll    6.5.12.1    propsys.dll    7.0.7601.17514    USER32.dll    6.1.7601.17514
sensapi.dll    6.1.7600.16385    DEVOBJ.dll    6.1.7601.17621    CRYPTBASE.dll    6.1.7600.16385
rtutils.dll    6.1.7601.17514    CFGMGR32.dll    6.1.7601.17621    SspiCli.dll    6.1.7601.17514
rasman.dll    6.1.7600.16385    SETUPAPI.dll    6.1.7601.17514    RPCRT4.dll    6.1.7601.17514
RASAPI32.dll    6.1.7600.16385    MSIMG32.dll    6.1.7600.16385    sechost.dll    6.1.7600.16385
WINNSI.DLL    6.1.7600.16385    WindowsCodecs.dll    6.1.7601.17514    msvcrt.dll    7.0.7600.16385
iphlpapi.DLL    6.1.7601.17514    rsaenh.dll    6.1.7600.16385    ADVAPI32.dll    6.1.7601.17514
dnsapi.DLL    6.1.7601.17570    CRYPTSP.dll    6.1.7600.16385    KERNELBASE.dll    6.1.7601.17651
DUI70.dll    6.1.7600.16385    eka_meta.dll    12.0.0.374    kernel32.dll    6.1.7601.17651
DUser.dll    6.1.7600.16385    service.dll    12.0.0.374    ntdll.dll    6.1.7601.17514
explorerframe.dll    6.1.7601.17514    pxstub.ppl    12.0.0.427
wmdmps.dll    12.0.7600.16385    params.ppl    12.0.0.397
Audio Codecs
Type    Name    Format    Binary    Version
ACM    Microsoft IMA ADPCM CODEC    0011    imaadp32.acm    6.1.7600.16385
ACM    Microsoft CCITT G.711 A-Law and u-Law CODEC    0007    msg711.acm    6.1.7600.16385
ACM    Microsoft GSM 6.10 Audio CODEC    0031    msgsm32.acm    6.1.7600.16385
ACM    Microsoft ADPCM CODEC    0002    msadp32.acm    6.1.7600.16385
ACM    Fraunhofer IIS MPEG Layer-3 Codec (decode only)    0055    l3codeca.acm    1.9.0.401
ACM    Fraunhofer IIS MPEG Layer-3 Codec (professional)    0055    l3codeca.acm    1.9.0.401
ACM    Fraunhofer IIS MPEG Layer-3 Codec (professional)    0055    l3codeca.acm    1.9.0.401
ACM    Microsoft PCM Converter    0001       
DMO    WMAudio Decoder DMO    0160, 0161, 0162, 0163    WMADMOD.DLL    6.1.7601.17514
DMO    WMAPro over S/PDIF DMO    0162    WMADMOD.DLL    6.1.7601.17514
DMO    WMSpeech Decoder DMO    000A, 000B    WMSPDMOD.DLL    6.1.7601.17514
DMO    MP3 Decoder DMO    0055    mp3dmod.dll    6.1.7600.16385
Video Codecs
Type    Name    Format    Binary    Version
ICM    Microsoft RLE    MRLE    msrle32.dll    6.1.7601.17514
ICM    Microsoft Video 1    MSVC    msvidc32.dll    6.1.7601.17514
ICM    Microsoft YUV    UYVY    msyuv.dll    6.1.7601.17514
ICM    Intel IYUV codec    IYUV    iyuv_32.dll    6.1.7601.17514
ICM    Logitech Video (I420)    i420    lvcodec2.dll    13.30.1394.0
ICM    Toshiba YUV Codec    Y411    tsbyuv.dll    6.1.7601.17514
ICM    Cinepak Codec by Radius    cvid    iccvid.dll    1.10.0.13
ICM    VMnc v2    VMC2       
DMO    G2M Session Decoder    G2M4, G2M3    G2M.dll    4.8.0.723
DMO    Mpeg4s Decoder DMO    mp4s, MP4S, m4s2, M4S2, MP4V, mp4v, XVID, xvid, DIVX, DX50    mp4sdecd.dll    6.1.7600.16385
DMO    WMV Screen decoder DMO    MSS1, MSS2    wmvsdecd.dll    6.1.7601.17514
DMO    WMVideo Decoder DMO    WMV1, WMV2, WMV3, WMVA, WVC1, WMVP, WVP2    wmvdecod.dll    6.1.7601.17514
DMO    Mpeg43 Decoder DMO    mp43, MP43    mp43decd.dll    6.1.7600.16385
DMO    Mpeg4 Decoder DMO    MPG4, mpg4, mp42, MP42    mpg4decd.dll    6.1.7600.16385
MPEG/DVD Filters
Type    Name    Binary    Version
video    MainConcept MPEG-2 Video Decoder    mc_dec_mp2v_ds.ax    8.5.0.9062
video    CyberLink Video/SP Decoder (PDVD9)       
video    Microsoft DTV-DVD Video Decoder    msmpeg2vdec.dll    6.1.7140.0
video    SolveigMM-Elecard MPEG-2/1 Trimmer FA    SMM_MP2TrimmerFA.ax    1.2.1203.2
video    SolveigMM AVC Trimmer FA    SMM_MPEG4TrimmerFA.ax    1.2.1202.29
video    CyberLink Video Decoder (PDVD9)       
video    CyberLink Video/SP Decoder(PDVD9 UPnP)       
audio    AC3Filter    ac3filter.ax    1.3.1.0
audio    MainConcept Layer II Audio Decoder    mc_dec_mpa_ds.ax    8.5.0.9062
audio    Microsoft DTV-DVD Audio Decoder    msmpeg2adec.dll    6.1.7140.0
audio    CyberLink Audio Wizard       
audio    CyberLink Audio Decoder (PDVD9)       
audio    CyberLink Audio Decoder(PDVD9 UPnP)       
Plug-ins

None Found
Services
Name    Key    Binary    Version
Media Guide    MediaGuide       
Content Partner

None Found

I've recently upgraded from version 2 to 3 and had repeated problems installing the new version. Even installing the latest release of V3 I get the same problem.

It starts off by saying there's a problem copying or something with the "uninstall.exe". When I start the program it won't accept my license and comes up with lots of things not found.

If I install it again the uninstall fails but it works ok after that? Happens every time.

Any ideas?