Runtime Error when cutting mkv

Hello reyscorpio,

Thank you for your question.

Unfortunately this error was not reproduced on the 3.6.1305.24 version from the Video Splitter home page and the beta version.

And we have not unfortunately received the input mkv file from Flo to reproduce the problem on our end.

If you have the same problem with some of the above versions of Video Splitter could you please upload your input file to any file host service?

Also please send to support(at)solveigmm(dot)com the the project file (go to File -> Save Project as after selection the fragments for saving).

Has there any resolution to this post? Please post a follow-up. Thanks.

Hello Flo,

Thank you for contacting us and please excuse for the delayed answer.

Could you please upload the sample of your original file to any file host service, e.g. to filedropper.com?

And send us please to support(at)solveigmm(dot)com the project file (File -> Save Project as) after you choose the fragments for saving. 

It will be helpful for us if you could also record and send log files. Here is guideline on how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/

Thank you in advance.

Hello Flo,

Thank you for contacting us and please excuse for the delayed answer.

Could you please upload the sample of your original file to any file host service, e.g. to filedropper.com?

And send us please to support(at)solveigmm(dot)com the project file (File -> Save Project as) after you choose the fragments for saving. 

It will be helpful for us if you could also record and send log files. Here is guideline on how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/

Thank you in advance.

Dear all,

Since yesterday, I'm a proud user of Video Splitter and I'm pretty happy with it as it gives me all options I was looking for. One of the most used actions I do is to cut commercials out of self-recorded TV clips.
My workflow is:

1. Record with Windows 7 Media Center
2. Convert to MKV using Handbrake
3. Use Video Splitter to trim and cut

This usually works fine, but with some files, I get an error when I want to save the cut file - even though Video Spliiter didn't complain during the cut process. The source file also plays fine in VLC so it shouldn't be currupted. However, when I want to save the edited file, I frist get

"Runtime Error!
Program:...SolveigMM Video Splitter\SMMVSplitter.exe
This application has requested the Runtime to terminate in an unusal way. Please contact the application's support team for more information."

Then I get

"Ungültiges Hookhandle"

as I'm using the German version. It might read something like "Invalid Hook Handle" in English.

Any ideas?

Thanx a lot in advance

Flo