Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => Video Splitter => Topic started by: remix1019 on March 02, 2025, 05:23:00 PM

Title: Splitter stopped working, asking internet connection, but internet is working
Post by: remix1019 on March 02, 2025, 05:23:00 PM

Since several days ago, when opening VideoSplitter I get the message "To verify your license Internet is required" and when I'm pushing the button "Verify" the program closes right away. My Internet is working fine and I do not understand, why the program is not recognizing that. In the meantime the grace days are 0 and I cannot use the splitter anymore.
I'm still using "SolveigMM_Video_Splitter_Home_Edition_x64_7_6_2210_04" as I need only basic features and this worked fine for me so far, untill now this internet issue which stopped me from using.
I deinstalled and reinstalled the program, but on opening it reacts still the same.
How can I get the program working again?

Title: Re: Splitter stopped working, asking internet connection, but internet is working
Post by: Olga Krovyakova on March 03, 2025, 03:22:22 PM

Hello,

Thank you for your post.
I've reset your previous activation for your license key, please try to register it again with your license key.

I would like to draw your attention to the possibility of upgrading your current license key to the latest version 8 of Video Splitter Home Edition.

We offer two options for upgrading to version 8 of Video Splitter: upgrade to the one year subscription (with 40% discount from the regular price) or upgrade to the perpetual license (with 20% discounted price).

With version 8 it is possible to register the software on up to 5 computers and use it in the floating mode (not simultaneously).

If you would like to upgrade to version 8, please fill in the web form here:

https://www.solveigmm.com/en/support/upgrade/ (https://www.solveigmm.com/en/support/upgrade/)

See new features of Video Splitter 8 here:
https://www.solveigmm.com/blog/en/video-splitter-8-new-features/ (https://www.solveigmm.com/blog/en/video-splitter-8-new-features/)

If you have any questions, please feel free to ask.

Title: Re: Splitter stopped working, asking internet connection, but internet is working
Post by: remix1019 on March 06, 2025, 07:58:56 AM

Many thanks, it's working again. As I already mentionend, as I use just basic trimming of MP4 videos, V7.x is still enough for me.

Title: Re: Splitter stopped working, asking internet connection, but internet is working
Post by: Olga Krovyakova on March 06, 2025, 03:52:41 PM

Hello,

Thank you for letting us know about your result.
If there will be any questions, please let us know.