如何记录 SolveigMM Video Splitter 的日志文件

 

  By Olga Krovyakova - July, 12 2019

问：-> 如何记录日志文件并将其发送给 SolveigMM 支持团队?

A:-> 要  获取日志文件: 

1) 进入“工具”-> “日志记录”-> 点击“清除日志”可删除所有较早的日志文件记录.

2) 转到“工具”-> “日志记录”-> 单击  “启用日志”".

3) 当出现错误或问题发生时，转到“工具”-> “日志记录”-> “浏览日志” 并将打开的文件夹 C:\Documents and Settings\用户名\我的文档\Solveig Multimedia\Logs 的所有内容发送给我们

4) 不要忘记通过取消选中“工具”菜单中的“启用日志”来禁用日志记录.

 

 About the author

Olga Krovyakova is the Technical Support Manager in Solveig Multimedia since 2010.

She is the author of many text and video guidelines of company's products: Video Splitter, HyperCam, WMP Trimmer Plugin, AVI Trimmer+ and TriMP4.

She works with programs every day and therefore knows very well how they work. Сontact Olga via support@solveigmm.com if you have any questions. She will gladly assist you!