About Products Support FAQ Blog
FAQ

Frequently Asked Questions

1. Can I cancel my order after placing it?

Subscriptions are non-refundable, but you can cancel your subscription at any time.

 

2. Do you provide trial version for testing?

Our products have evaluation period of 7 days. You can try the product during that period, but with certain restrictions.

 

3. What Payment Methods Do You Accept?

The payments are processed with our partners - PayPro Global, they provide the following payment methods: https://payproglobal.com/payment-methods

 

4. How Long Will It Take to Get a Response from the Support Team?

The support responds in 1 day during a business hours, except for the weekends and holidays.

 

5. Can I get support via e-mail?

Yes, the details are listed on the following page: https://www.solveigmm.com/en/support/

 

6. Can I get a refund?

Subscriptions are non-refundable, but you can cancel your subscription at any time.

 

7. Can I install the program on another computer?

The license is only valid for one user on one PC and one Operating System. To install and activate the product on another PC you need to move your activation or purchase a separate license.

 

8. System Requirements

System requirements for each product presented on each product's page.

 

9. How can I uninstall a program?

If you installed the portable version of the program, you can just delete the folder where the program is installed.
Otherwise please use the following guidelines:
  1. Open "Programs and Features" window.
    - Windows 7: Click the "Start" icon and type "Programs and Features", click it in the search results.
    - Windows 8 and later: right-click the "Start" icon and select "Programs and Features" menu.
  2. Select the required program in a list of installed programs.
  3. Push the "Uninstall" button.
  4. Follow the instructions to complete the process.

 

10. Is my data private?

We do not collect your personal data, however, in order to provide better services we can collect and process the depersonalized data. See more details in our Privacy Policy: https://www.solveigmm.com/en/legal/privacypolicy/

 

11. Can I Transfer My License to Another PC?

If you have purchased a license and activated it on one PC, first of all, you need to deactivate it on that PC, then you can install and activate the product to the other PC. See details (Splitter) https://www.solveigmm.com/en/howto/how-to-move-your-video-splitter-license-to-the-other-pc/ (HyperCam) https://www.solveigmm.com/en/howto/how-to-move-your-hypercam-license-to-the-other-pc/

 

12. How do I contact you?

Please visit the following page to see our contact details https://www.solveigmm.com/en/about/contact-us/

 

13. How do I update my payment method?

If you purchased the license via PayPro Global, you should log into the PayPro Global's customer admin center https://cc.payproglobal.com/Customer and change your subscription or payment details there.

 

14. Which devices do products work on?

All our products work on Windows Vista - Windows 11 PCs.

 

15. I would like to upgrade my personal computer (change video adapter, sound card, etc). Will the old license for software still work with a newer computer configuration?

No, you will not be able to activate your license on the new PC/PC's configuration. You should move your license before you upgrade or contact us to reset your current activation. After that you'll be able to activate your product with the same license key.